Deposit Payments Specialist

First Fed • Port Angeles, WA

10d • $18 - $36

About The Position

Perform duties related to deposit payment services, including supporting the wire, ACH, and ATM/Debit card programs of the bank. Provide internal and external customers support for the daily operational functions of deposit payment services in accordance with First Fed’s policies, mission, and goals.

Requirements

• High school diploma or certified equivalency.
• Deposit Payment Services Specialist I- Typically requires one (1) year of experience in a customer service role.
• Deposit Payment Services Specialist II- Typically requires at least one (1) year of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Deposit Payment Services Specialist I. May process more complex side jobs such as ATM Balancing and ACH and Wire processing.
• Deposit Payment Services Specialist III - Typically requires three (3) years of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Deposit Operations Clerk I and II. Regularly processes more complex side jobs such as processing Regulation E claims, and balancing ACH. Act as resource to Deposit Payment Specialist I and II. Provide initial training to Deposit Payment Services Specialist I. Handle first step escalated calls. Provide back-up for the Deposit Payment Services Supervisor.
• Strong organizational skills, problem solving skills, and attention to detail.
• Demonstrated effective interpersonal skills with a focus on the needs of internal and external customers.
• Ability to foster an environment of teamwork and cooperation in meeting customer needs and Association goals.
• Excellent written and verbal communication, organization skills and conflict resolution skills.
• Excellent time management skills, ability to multi-task, and consistently follow up in a timely and effective manner.
• Active learner with demonstrated ability to seek out resources and address own learning needs effectively.
• Ability to work independently in a fast-paced environment where deadlines must be met.

Responsibilities

• Effectively responds to routine inquires received via multiple channels.
• Assists customers and staff with ATM & Debit cards, including card reorders, limit increases and PIN re-sets.
• Maintains debit/ATM card inventory and tracks lost cards
• Point of contact for ATM related issues and support including ATM balancing and activity research
• Processes, investigates, and completes Regulation E claims, ensuring First Fed’s processes remain compliant.
• Responsible to analyzing and reconciling detailed Automated Clearing House (ACH) files. Research and resolve outages, discrepancies, and other errors related to ACH file processing
• Processes ACH exception handling
• Process incoming and outgoing domestic and international wires transfer payments, while following First Fed’s outline policy and processes.
• Research and respond to any wire related inquiries received for the bank, and review any wire exceptions, including OFAC exceptions per established guidelines.
• Participate in the cross-selling of First Federal products and services.
• Develop and maintain a working knowledge of First Federal and department policies, procedures, and systems.
• Maintain regular and predictable attendance.
• Perform related duties and responsibilities as required.

Benefits

• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees