Deposit Operations Specialist I

Midland States Bank • Effingham, IL

109d

About The Position

This entry level position falls within Deposit Operations, the operational unit primarily responsible for scanning and indexing new account documents, account & debit card maintenance, safe deposit management, exception item processing, including the handling of unposted items, NSF items, stops and overdrafts, check adjustments & chargebacks, fraud monitoring for debit cards, handling disputes and compromised cards, mobile deposits, and sweep repurchase accounts. The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers.

Requirements

• Associate's degree OR equivalent banking experience in related area.
• Demonstrated ability to learn and use new software and programs.
• Proficient in Microsoft Office Suite.

Nice To Haves

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self development
• Being flexible and adaptable

Responsibilities

• Verifies maintenance transactions as defined by procedure.
• Reviews checking, savings, money market, NOW, safe deposit, debit card and CD/Time Deposit standard reports and processes.
• Inputs corrections for minor issues/discrepancies as discovered.
• Escalates questionable transactions and recurring issues to management in a clear and timely manner.
• Validates stop payments added to the system to ensure they are complete; Corrects input as needed.
• Handles the daily processing and balancing of exception items which includes both paid and returned NSF items, unposted items and check adjustments.
• Meets all timelines.
• Handles the daily processing of debit card fraud claims.
• Understands Reg E and meets all timeframes as outlined within this regulation.
• Reviews daily fraud alerts for potential fraud patterns and trends.
• Processes mobile deposit corrections and meets timelines for file submission.
• Processes general ledger and account level monetary transactions as required.
• Researches and resolves issues that surface on customer deposit accounts.
• Escalates unresolved issues to management in a timely manner.
• Quality assurance and mailing of CD/IRA interest and distribution checks.
• Completes returned mail processing.
• Processes CSI Miami repurchase agreement accounts and e-notice generation to customers for securities allocation.
• Scans foreign checks received from branches to TIB for collection processing.
• Observes all security, privacy and compliance requirements.
• Supports the sweep repurchase product on a daily basis and confirms customer notifications are precise and timely.

Benefits

• Comprehensive healthcare
• Well-being benefits
• Paid family leave
• Generous paid time off
• Banking perks
• Employee Stock Purchase Plan
• 401K plan with company match
• Opportunity to participate in Non-Qualified Deferred Compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree