Deposit Operations Specialist (Customer Service)

Equitable Bank • Grand Island, NE

277d

About The Position

Equitable Bank is seeking a full-time Deposit Operations Specialist in our Grand Island Branch. The Deposit Operations team carries out various tasks to assist the bank's branch staff with deposit accounts, ensuring precise and efficient processing and recordkeeping for the bank.

Requirements

• High School Diploma or Equivalent
• 1+ years of customer service experience
• Banking experience preferred
• Proficiency in Microsoft Office products
• Excellent communication skills, including verbal and phone
• Creativity and resourcefulness
• Ability to handle multiple priorities and ensure accurate and timely completion of all tasks
• Detail-oriented problem solver

Responsibilities

• Maintains and monitors online banking, mobile banking, and eStatement enrollment.
• Supports cash management and retail banking platforms, including adding accounts and creating and reviewing cash management and ACH setups.
• Maintains and monitors daily reports.
• Processes daily chargeback items.
• Processes IOLTA reporting and Quarterly Reporting.
• Balances department-related General Ledger accounts.
• Prepares and records daily and monthly operational data for department reports.
• Order/sell cash through the Federal Reserve and Rochester.
• Process Garnishments/Levies.
• Process incoming and external wires according to procedures.
• Maintain debit card program.
• File maintenance and quality control.
• Process daily notices, interest checks, and other bank checks.
• Cash letter and return processing.
• Review and communicate unposted items.
• Process charge-offs and collection items.
• Updates and maintains department procedures.
• Complete online training as assigned.
• Processes and monitors fraudulent disputes.
• Act as a resource for other bank employees and officers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED