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The foundation of this position is to serve both external and internal customers of the Bank in a variety of back office and customer facing tasks. This position requires experience with Insight along with a knowledge of deposit related products and services. Strong technical abilities and a solid understanding of Teller Operations are expected. Strong customer service skills and a desire to serve both internal and external customer needs in an outstanding fashion are necessary for this position. This position requires exceptional organizational skills, the ability to prioritize, a high level of dependability, the ability to work independently, and a high comfort level with troubleshooting problems. An enthusiastic willingness to suggest upgrades and improvements to deposit products and services is encouraged. This position is a blend of duties, including handling customer queries and executing back-office tasks, providing a variety of support services for the Bank. This individual will learn the back-office tasks of Deposit Operations and assist with those tasks. This individual will perform the daily Bank Secrecy Act & Anti-Money Laundering duties as outlined in the bank’s BSA/AML Procedures. This position is expected to evolve with the needs of the bank.
