Deposit Operations Representative
About The Position
The Deposit Operations Representative plays a key role in supporting the bank’s operational efficiency and ensuring accurate processing of customer transactions. This position is responsible for a variety of back-office deposit-related tasks, including processing stop payments, deposit returns, IRA/HSA servicing, account maintenance, research requests, and providing internal support to branches and departments. Note: These are representative only and are not intended to include all possible assignments to this position or position classification.
Requirements
- The ideal candidate will have extensive experience in deposit operations, to include CD processing, IRA/HSA rules and servicing, Insured Cash Sweep/CDARs, Exception Item processing and Legal requests such as Liens, Levies, Writs and Subpoenas.
- At least 3-5 years’ experience working in Bank operations.
- Must be proficient in Microsoft products such as Word, Excel, Outlook and Teams and comfort working with banking systems.
- Strong attention to detail and ability to multi-task in a fast-paced environment.
- Excellent organizational, analytical, and communication skills.
- Commitment to delivering exceptional internal service and working collaboratively with colleagues.
Nice To Haves
- Experience working with Fiserv core systems is preferred.
Responsibilities
- Process and monitor daily deposit operations functions including overdrafts, returned items, stop payments, and account adjustments.
- Perform routine and complex account maintenance with accuracy and attention to detail.
- Respond to internal inquiries regarding deposit accounts, transactions, and systems.
- Research and resolve issues related to customer accounts in a timely and professional manner.
- Ensure compliance with all applicable regulations, policies, and procedures.
- Assist with documentation, reporting, and quality control reviews as needed.
- Support the team and department with additional tasks and projects as assigned.
Benefits
- Employees are provided competitive pay, benefits on day one of employment, 401(k)- 50% company match up to 6%, generous paid time off that includes paid time off to give back to the communities in which we live and work.
- Bank of New Hampshire also provides employees with tuition assistance through our partnership with UNH CPS, internal training opportunities and more!
- Pay commensurate with experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
