Deposit Operations Representative ACH

Wintrust Financial Corporation • Rosemont, IL

69d • $42,000 - $55,000

About The Position

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Requirements

• 3-5 years deposit operations ACH experience
• High School Diploma
• Advanced Computer Skills
• Excellent customer service, communication skills, and attention to detail
• Ability to work flexible hours, including occasional nights as necessary
• Advanced knowledge of Word and Excel
• Experience with FIS Insight, Exceptions Processing, Writing Procedures, and NACHA, Reg E regulations preferred

Responsibilities

• Execute a daily pipeline of assigned work while ensuring accuracy and quality of activities as per predetermined Service Level Agreements (SLAs), policy, procedures and Key Performance and Risk Indicators (KPIs, KRIs).
• Lead by example and be open to learn various CDO functions.
• Assist with leading ACH Suspended Files, ACH Nonpost Transactions, and several other ACH related tasks.
• Perform daily work as part of a core team with focus on quality, SLA, KRIs/KPIs, policy and procedures.
• Act as a point of escalation within the team and answer questions and escalations efficiently.
• Identify repeat problems and help coach the team as needed.
• Participate in special projects as assigned.
• Be a change agent and role model for the team; lead new ideas for process efficiency.

Benefits

• Medical Insurance
• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long-term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED