Deposit Operations Manager
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About The Position
The position involves overseeing daily deposit operations, ensuring accurate and timely processing of customer transactions. The role includes supervising deposit-related processes such as ACH processing, NSF/share draft processing, wire transfers, and mobile banking operations. Additionally, the manager will be responsible for managing fraud prevention and detection for card services, new accounts, and deposit transactions. The position also entails overseeing customer account management, including dormant accounts, escheatment processes, and negative account handling, while ensuring compliance with regulatory requirements and internal policies. Leadership, training, and development of the deposit operations team are key responsibilities, along with resolving customer issues related to deposit accounts and processing errors. The manager will collaborate with other departments to improve operational efficiency and customer satisfaction, manage the implementation and maintenance of digital banking initiatives, oversee reconciliation processes for various banking systems and accounts, and develop and implement strategic objectives for the deposit operations department.
