Deposit Operations Manager Disputes

Wintrust Financial Corporation • Rosemont, IL

114d • $71,000 - $92,000

About The Position

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Requirements

• Associate Degree or equivalent.
• 7-10 years of experience.
• Experience with developing processes, procedures, and guidelines.
• Understanding of Consumer Banking Regulations including Reg CC, Reg D, Nacha, Macha with a strong understanding of Reg E.
• Strong understanding of deposit operations including ACH, EFT, Daily transaction processes.

Responsibilities

• Creates a high-performing team by providing training, coaching, career development opportunities, and feedback to all direct reports.
• Has knowledge and ability to adequately process hands-on transactions as needed and ensures the team has the tools to perform their job at an optimal level.
• Advocates for an inclusive environment, ensuring everyone has a voice.
• Ensures transactions are processed within predetermined SLAs and regulatory guidance.
• Timely clearing of exceptions and daily reconciliations.
• Supporting customer and internal banker calls, including escalations.
• Partnering with 3rd party providers and internal support teams to address issues impacting system performance.
• Develop and implement new process guidelines, procedures, SLAs and KPIs for the team.
• Encourage new ideas from the team members and drive change by proactively making recommendations for improvement.
• Collaborates with operational excellence and business process improvement teams to ensure processes align with lean best practices.
• Handles more complex transactions and escalations across multiple disciplines.
• Partners with other Business Units such as Treasury Management, IT, Risk, and Compliance to ensure business processes are within regulatory and bank guidance.
• Participate in internal audits and compliance reviews, including SOX and external attestations.

Benefits

• Medical Insurance
• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree