DEPOSIT OPERATIONS ANALYST

Walden Savings Bank • Montgomery, NY

111d • $25 - $32

About The Position

Join our Deposit Operations team and play a key role in delivering accurate, timely, and high-quality support to our branch staff and customers. This position is responsible for a wide range of operational functions, from processing ACH and debit card transactions to wire transfers, reporting, account research, and regulatory compliance. Position report to Deposit Operations Supervisor.

Requirements

• Two to Five years of similar or related experience, including time spent in preparatory positions.
• A two-year college degree or completion of a specialized course of study at a business or trade school is preferred.
• Demonstrated knowledge of industry rules and regulations related to Bank Secrecy Act, NACHA, OFAC, Customer Identification Policy, Truth in Savings, Truth in Lending, Regulation CC, Plastic Cards, and Funds Availability.
• General capabilities in the use of personal computer-based business application software.

Responsibilities

• Provide direct support to branch staff and customers via phone, mail, and email to resolve questions and concerns quickly and effectively.
• Prepare, analyze, and distribute critical reports to support data-driven decision making across departments.
• Process and post ACH credits, debits, originations, returned deposits, non-posted items, and domestic/international wire transfers accurately and on time.
• Serve as a backup for the Retail Operations Supervisor and Deposit Operations Supervisor, assisting with rates, product management, testing, procedures, and branch support.
• Research and process subpoenas, summons, and escheatment of accounts.
• Handle debit card disputes, chargebacks, general ledger postings, reconciliations, and cash management functions.
• Ensure accuracy of customer accounts by returning invalid checks and closing long-term delinquent accounts.
• Process W-8 forms, federal withholding, and charge-off reporting to credit bureaus and ChexSystems.
• Comply with all applicable banking regulations, including the Bank Secrecy Act, Patriot Act, OFAC, and NACHA.

Benefits

• Comprehensive Medical, Dental, Vision, and supplemental health options.
• Benefits available for both Full-Time and Part-Time employees.
• 401(k) with employer match to support your future.
• Tuition assistance up to $5,250 annually to help you grow your skills.
• Paid time off, holidays, and flexible schedules (based on position).
• Performance-based pay increases and employee recognition programs.
• Free checking account, loan discounts, and other financial perks.
• Dress Down Fridays and a fun, inclusive work environment.
• Opportunities to give back through our Community Service Program.
• Ongoing mentorship, cross-training, and career advancement support.
• Long-term disability, life insurance, and more for your peace of mind.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree