Deposit/Loan Operations Analyst Specialist

FIS Global•Little Rock, AR

About The Position

GENERAL DUTIES & RESPONSIBILITIES • Reviews, analyzes, and interprets correspondence related to account maintenance. • Ensures loan applications comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements (Loan Operations Analyst). • Performs quality control on new and existing loans using internal reports and loan documentation to verify data input is correct and documents accurate and in regulatory compliance. (Loan Operations Analyst). • Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools). • Researches and resolves internal and externally submitted account questions and problems. • Performs high risk task processing including maintenance on accounts having regulatory or monetary implications, e.g., payment/research corrections, credit bureau dispute research, Reg Z disputes, loan payoff processing, fee processing, loan modifications. (Loan Operations Analyst). • Meets production standards for account servicing tasks: • Completes account maintenance. • Processes loan payoff requests. Processes paid loans. • Follows up on insurance information, and processes insurance on accounts. • Processes payments and payment exceptions. • Performs escrow analyses. Prepares and executes annual escrow analyses. • Monitors daily reports and follows-up as required. • Performs quality review of mortgage and consumer loans. • Reconciles general ledger accounts. • Researches credit bureau disputes. May make decisions on appropriate actions. • Performs various deposits processing tasks (Deposit Operations Analyst): • Processes account closure requests. • Disburses funds to appropriate endpoint. Places requested holds and stops. • Processes card-related requests (adjusting card limits, requesting new cards. • Handles client’s correspondence (incoming, returned mail). • Generates correspondence for customers to service accounts. • Processes returned items, researches encoding errors, conducts large-dollar signature verifications, reviews EARNS notifications. • May handle retirement processing and disputes. • Demonstrates a high level of proficiency with FIS and third-party applications based on either loan operations or deposit operations responsibilities (IBS, Profile, ALS, Horizon, Starview, Origenate, FLO, CLO, FIS Lockbox, FOS, Vision Content, FCM, SRM, SM, SharePoint, nGage, and third-party applications, e.g. Oscar, CoreLogic, Overby, Seawell, SalesForce, DealerTrack, CSC). • Maintains current internal procedure manuals and writes drafts for changes. • Other related duties assigned as needed.

Requirements

Senior role with demonstrated knowledge of deposit and lending procedures and regulatory requirements.
Monitors workflow and conducts quality checks.
Coaches and mentors team members.
Makes recommendations for process improvements.
May work on special tasks, projects, or issues.
Works under limited supervision on the most projects.
Typically requires eight or more years’ demonstrated experience in a banking or financial services environment.

Responsibilities

Reviews, analyzes, and interprets correspondence related to account maintenance.
Ensures loan applications comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements (Loan Operations Analyst).
Performs quality control on new and existing loans using internal reports and loan documentation to verify data input is correct and documents accurate and in regulatory compliance. (Loan Operations Analyst).
Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools).
Researches and resolves internal and externally submitted account questions and problems.
Performs high risk task processing including maintenance on accounts having regulatory or monetary implications, e.g., payment/research corrections, credit bureau dispute research, Reg Z disputes, loan payoff processing, fee processing, loan modifications. (Loan Operations Analyst).
Meets production standards for account servicing tasks
Completes account maintenance.
Processes loan payoff requests. Processes paid loans.
Follows up on insurance information, and processes insurance on accounts.
Processes payments and payment exceptions.
Performs escrow analyses. Prepares and executes annual escrow analyses.
Monitors daily reports and follows-up as required.
Performs quality review of mortgage and consumer loans.
Reconciles general ledger accounts.
Researches credit bureau disputes. May make decisions on appropriate actions.
Performs various deposits processing tasks (Deposit Operations Analyst)
Processes account closure requests.
Disburses funds to appropriate endpoint. Places requested holds and stops.
Processes card-related requests (adjusting card limits, requesting new cards.
Handles client’s correspondence (incoming, returned mail).
Generates correspondence for customers to service accounts.
Processes returned items, researches encoding errors, conducts large-dollar signature verifications, reviews EARNS notifications.
May handle retirement processing and disputes.
Demonstrates a high level of proficiency with FIS and third-party applications based on either loan operations or deposit operations responsibilities (IBS, Profile, ALS, Horizon, Starview, Origenate, FLO, CLO, FIS Lockbox, FOS, Vision Content, FCM, SRM, SM, SharePoint, nGage, and third-party applications, e.g. Oscar, CoreLogic, Overby, Seawell, SalesForce, DealerTrack, CSC).
Maintains current internal procedure manuals and writes drafts for changes.
Other related duties assigned as needed.