Deposit/Loan Operations Analyst II

FIS • Brown Deer, WI

249d

About The Position

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS? Our Back Office Solutions team provides services that allow customers to realize increased operational efficiencies, improved speed to market, and improved customer satisfaction in a cost-effective manner. Our team completes support for all the tasks that need to be performed in the back-office to support loans.

Requirements

• A high school diploma or GED required.
• Strong PC skills with basic knowledge of Microsoft Office applications.
• Excellent data entry, verbal and written communication, and customer service skills that build high levels of customer satisfaction for internal and external clients.
• Ability to work independently on problem tickets within the client problem ticket solution.
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature.

Nice To Haves

• Basic knowledge of ticketing platforms.
• Knowledge of banking principles, operations, and processes.

Responsibilities

• Providing administrative processes support for routine 'back office' tasks such as client support processing, researching customer loan-related questions/problems, and performing miscellaneous customer and account maintenance as defined by client-specific procedures.
• Ensuring compliance with workgroup and client-specific procedures to further guarantee adherence to service level agreements.
• Performing customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor.
• Directing all work requests from sources outside the department to immediate supervisor for consideration and approval.
• Researching and resolving internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.
• Assisting in tracking, compiling, and completing reports as assigned.

Benefits

• Competitive salary and excellent benefits.
• The chance to work on some of the most challenging, relevant issues in financial services & technology.
• A broad range of professional education and personal development possibilities.
• Time to support charities and give back in your community.
• A work environment built on collaboration, flexibility and respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED