Deposit Governance & Integration Specialist - Complaints Monitoring

Truist • Charlotte, NC

31d • Onsite

About The Position

This role is an office centric role requiring working in the office five days per week in the locations listed on the requisition. Ensure compliance with all relevant deposit regulations and provide support to strengthen the operating model across a single business line or a single function. Responsible for designing, implementing, and executing a sustainable, data-driven complaint monitoring process across Deposits. The ideal candidate blends operational rigor, risk management expertise, and advanced analytics to drive proactive issue detection and accountability. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Manage the mitigation/resolution of potential low complexity business risks associated with deposit products or processes by working with internal teams on root cause analysis; identify short-term and long-term action items for resolution and remediation of the issue. 2. Utilize understanding of the business line's operations, products/services, systems, and the associated risks/controls to support the overall business objectives. 4. Ability to work collaboratively with cross functional leaders to drive effective outcomes for clients, teammates, and shareholders. 6. Partner with client advocacy organization to develop and execute complaints monitoring process specific to the Deposits organization. This includes program design and governance, data and analytics (dashboard development, trend analyses), risk and regulatory alignment, and execution and continuous improvement.

Requirements

• College degree or equivalent education, training and work-related experience
• Five years of financial services work related experience
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products
• Experience with organizing and prioritizing multiple tasks and projects
• Maintains sensitive and confidential information
• Ability to collect, analyze, and interpret data and information with oversight
• Ability to communicate in a clear, concise, and logical manner at the level necessary to satisfactorily perform the position responsibilities

Nice To Haves

• Advanced knowledge of banking operations, policies and procedure
• Knowledge of MS Visio, MS Project
• Experience within first, second or third line of defense executing risk programs (e.g. con trol testing, RCSA, issues validation) strongly preferred

Responsibilities

• Manage the mitigation/resolution of potential low complexity business risks associated with deposit products or processes by working with internal teams on root cause analysis
• Identify short-term and long-term action items for resolution and remediation of the issue
• Utilize understanding of the business line's operations, products/services, systems, and the associated risks/controls to support the overall business objectives
• Ability to work collaboratively with cross functional leaders to drive effective outcomes for clients, teammates, and shareholders
• Partner with client advocacy organization to develop and execute complaints monitoring process specific to the Deposits organization. This includes program design and governance, data and analytics (dashboard development, trend analyses), risk and regulatory alignment, and execution and continuous improvement.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level