Deployments & Infrastructure Product Lead

Retool•San Francisco, CA

12d•Hybrid

About The Position

ABOUT RETOOL Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let's build the future together! WHAT YOU'LL DO: Tens of thousands of customers rely on Retool to run their businesses, and our Product team helps shape the vision, create the roadmap, and build the products that make our customers successful. Your days will include collaborating with your engineering counterparts to build the right thing at the right time, working closely with go-to-market teams to get our products into the hands of our customers, and working with company leadership to communicate the direction and vision for your product area to the rest of the organization. At Retool, Product Managers are highly flexible, technically-minded, and known for their readiness to pivot or tailor their efforts when necessary to deliver great products to our customers. As PM of the Infrastructure team, you’ll own Retool’s infrastructure strategy, evolving how we deliver software to customers to optimize for performance, reliability, and engineering velocity. We have a quickly growing global customer base, multiple delivery models (cloud, self-hosted), and an increasing set of services. The infra team sits at the center of this complexity and is responsible for ensuring that our customers can get value out of the product that we’ve built. Our overarching goal is to eliminate all the complexity of building software. That starts with taking away all of the stress and complexity from deploying Retool. If we can make onboarding onto and deploying Retool as painless as installing a web browser, we create a wedge that the rest of the product engineering team can build on top of to deliver even more value. As our Infra Product Manager you’ll build the strategy and roadmap to deliver on this. For example, you’ll be answering questions like: How should we think about scaling our infrastructure globally? When and how should we think about introducing additional datacenters? How can we consolidate the number of ways of deploying and simplify the choices that our customers have to make? How can we balance this with our ability to meet customer security and compliance requirements? How do we optimize our gross profit margin of our software business? How should this calculus evolve as we introduce additional SKUs and deployment models and sunset legacy options?

Requirements

You have 4+ years of product management experience at a fast-growing technology company
You’ve shipped large-scope infrastructure investments end-to-end
You know how you work best with engineering counterparts
You’ve worked closely with go-to-market teams to arm them to sell and to gather product feedback
You’ve worked closely with finance teams and have a deep understanding of the financial implications of long-term infrastructure investments
You’ve worked closely and directly with customers, and have a knack for turning customer problems into the right product solutions
You have a strong ownership mindset to do whatever is needed to deliver the best product to our customers
You nurture a deep curiosity and knowledge of your customers and products
You think not just in terms of features but platforms and systems. You thrive thinking about how the interplay of different capabilities can open up more powerful and interesting possibilities
You have an intuition for the needs of an enterprise-scale business—you’ve either seen it, or you’ve built products for it

Responsibilities

Set the direction of Retool’s infrastructure strategy
Understand our customers by talking with them (a lot), interacting with go-to-market teams, and digging into product data; and communicate what you find to the rest of the organization
Collaborate with go-to-market to launch new deployment SKUs and offerings to our customers
Identify new opportunities and product areas for Retool to pursue
Measure, analyze and report to the organization on the success of our products
Help build the organizational foundations for a high-performing and growing Product team at Retool

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