Deployments Associate

Civic Roundtable

19h • Remote

About The Position

We’re Civic Roundtable – a mission-driven, venture-backed startup (supported by General Catalyst) that makes government more integrated and effective through technology. We build tools for government workers on the frontlines of public problems that matter to all of us, from preventing homelessness in our communities to administering our elections. Civic Roundtable is a government operations platform purpose-built for local, state, and federal government agencies and their partner organizations. Founded by a team with extensive government experience and the belief that the public sector is a force for good, Civic Roundtable is the foundational technology for a more integrated and effective government. With Roundtable, wide networks of government agencies and partner organizations can consolidate existing data repositories and disseminate mission-critical information in real time. This facilitates government collaboration by empowering public servants with the information, answers, and peer expertise they need, when and how they need it, to serve their communities. Trusted by public servants at over 1,500 agencies in all 50 states, the company emerged from the Harvard Innovation Labs to modernize how millions of government workers across 90,000 agencies achieve their mission. Roundtable is built on AWS GovCloud. As a Deployments Associate at Civic Roundtable, you will be the linchpin in fostering robust customer relationships and ensuring maximum usage of the Roundtable Platform. You'll work directly with public servants — emergency managers, election administrators, homelessness response teams, and other government leaders — helping them get measurable value from Roundtable as they serve their communities. Your role will involve onboarding our customers, conducting in-depth training sessions on our product, rolling out new features, and providing timely support to ensure optimal use of our solutions. You will be instrumental in helping customers configure our product to meet their unique needs and will be the go-to resource for answering questions and resolving issues. The best candidate for this role is proactive self-starter who thrives in ambiguity and serves as a relentless advocate for our customers. The ideal candidate balances empathy with an action-oriented mindset to help drive measurable success and satisfaction with our product. We’re looking for someone who is passionate about our mission and eager to improve government with technology.

Requirements

• Empathetic and Customer-centric: Passionate about helping others and dedicated to ensuring customers achieve their goals.
• Proactive and Self-Driven: Eager to take initiative, identify opportunities for improvement, and drive projects forward independently.
• Adaptable: Comfortable working in a fast-paced, start-up environment and able to manage multiple priorities effectively.
• Process-oriented and Tech-forward: Excited to design new workflows and experiment with AI tools to make our deployments more efficient, scalable, and impactful.
• Mission-aligned: Energized by the idea of making government work better, and curious about how public-sector agencies operate.
• Open to travel (please expect 20% of time on the road).
• Fully comfortable working in a remote environment while maintaining East Coast working hours to ensure seamless collaboration with our team and partners.
• 1-3 years of experience in customer success, deployments, business analysis, or a related field, preferably within the technology sector.
• Strong communication skills: Excellent verbal and written communication skills, with the ability to convey complex concepts clearly and effectively.
• Technical aptitude: Ability to quickly learn new software applications.
• Problem-solving skills: A keen ability to troubleshoot issues and think critically to find solutions.
• Ability to roll up your sleeves and jump in – we have lots to accomplish!

Nice To Haves

• Prior experience working with or in government, civic tech, or mission-driven organizations.

Responsibilities

• Relationship Management: Build and maintain strong relationships with government customers, acting as a trusted advisor who understands the realities of their roles and communities they serve, and advocate for their needs within Civic Roundtable. Drive engagement strategies and share best practices to ensure that customers are optimizing their value.
• Customer Onboarding: Assist our customers in getting started with the Roundtable platform and getting the most out of our features. Lead comprehensive customer visioning sessions to set objectives for the project.
• Portfolio Ownership: Independently manage a portfolio of small customer accounts following deployment playbooks, and support teammates on larger, more complex projects. Proactively identify, document, and flag account risks, and keep the team informed on meeting outcomes and account health.
• Training & Documentation: Run virtual and in-person training sessions and develop asynchronous training materials to assist users with the Roundtable platform. Develop documentation to maximize adoption of evolving feature set.
• Product Advocacy: Advocate for product enhancements based on customer feedback and insights. Collaborate with the product team to communicate customer needs and help prioritize development efforts.
• Customer Support & Platform Operations: Participate in our rotating customer support coverage — answering questions, troubleshooting, and escalating to the technical team as needed. Handle back-end platform operations that keep customer deployments healthy and contribute to the ongoing improvement of our support and operations workflows.

Benefits

• You’ll be an early hire — shaping and implementing key growth functions.
• You’ll work on real, mission-driven challenges that make government more effective.
• You’ll help shape the culture and direction of a fast-growing, venture-backed startup.
• Competitive salary + meaningful equity as one of our first 30 employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed