Deployment Support Technician IV, Global Server Operations
About The Position
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology. The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide. We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.
Requirements
- Bachelor's degree or equivalent practical experience.
- 4 years of experience with diagnosing and troubleshooting operating systems, computer hardware and server hardware.
- Experience with networking protocols and performing component-level repairs on IT equipment.
- Ability to lift/move 50lb (23kg) of equipment as required and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
- Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
- Ability to travel up to 70% of the time as required.
Nice To Haves
- 6 years of experience in maintenance and monitoring of server systems.
- Experience working within a data center or network operation center environment.
- Experience collaborating and partnering with teams.
- Experience in team management, project management, and leadership.
Responsibilities
- Own the repair, fix, and performance of preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with limited precedent, separately.
- Provide expertise and mentorship to deploy and operate new data center infrastructure across teams.
- Report issues and follow data center procedures to troubleshoot and diagnose moderately complex issues with equipment or infrastructure as they arise, and identifying the resources needed to resolve identified issues.
- Analyze and compile data to create and configure scripts and tools for data center-related tracking and reporting, in line with project objectives, with some guidance.
- Travel to serve as remote and on-site support for deployment of new cloud capacity and technologies with customers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
