Deployment Strategist

EliseAI • New York, NY

109d • $150,000 - $200,000

About The Position

As a Deployment Strategist at EliseAI, you will be integral to our product launch and support processes. You will work closely with clients, support engineers, and customer success managers to ensure smooth product implementations and troubleshooting. Your role involves developing launch tools, understanding product functionalities in-depth, and providing training and escalation support.

Requirements

• Experience working at an early-stage startup in an operational/generalist role.
• A proven track record of delivering software products that achieve significant business impact.
• Willingness to take on a variety of roles.
• Ability to prioritize effectively and get things done in an unstructured and ambiguous environment.
• Ability to take ownership and accountability.
• Willingness to work in person at our NYC headquarters 5 days a week.

Nice To Haves

• Experience in product management is a plus.

Responsibilities

• Program manage new product launches; hosting internal product knowledge sessions and implementation training, own the creation of enablement materials and more.
• Utilize SQL and BI tools to monitor the health of products post-implementation partnering with Support and AI Operations to correct any misconfigurations to ensure the client gets the most value out of our products.
• Own feedback loop conversations synthesizing data across multiple channels such as Gong snippets, Support Tickets, Surveys and more, acting as Voice of the Customer helping us find solutions to achieve short and long term goals.
• Work closely with Product and Engineering to enhance product offerings, ensuring they deliver maximum value to clients and address market needs effectively.
• Conduct thorough discovery sessions with new clients to understand their product area and requirements.

Benefits

• Equity in the company in the form of stock options.
• Medical, Dental and Vision premiums covered at 100%.
• Fully paid parental leave.
• Commuter benefits.
• 401k benefits.
• Monthly fitness stipend.
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch.
• Fun company social events through our Elise and the City program.
• Unlimited vacation and paid holidays.
• We'll cover relocation packages and make the move exciting, not painful!

What This Job Offers

• Job Type: Full-time
• Number of Employees: 251-500 employees