Deployment Strategist

TailwindSan Francisco, CA
120d

About The Position

As a Deployments Strategist you’ll work at our office in San Francisco and own the journey from 'signed customer' to 'confident daily user.' You’ll design and execute onboarding plans, run kickoff and training sessions, and create resources that make adoption fast and effortless. You may need to travel to customers, but recent history suggests that this will not be common (< 10%). There’s also an opportunity to leverage your technical skills to deliver project based work for our customers that want to get more value out of the dataset we help them build and maintain. So if you have technical aptitude or experience (SQL, python, LLMs) then there’s room to grow into that function as well, but strictly speaking technical experience is not required for this role as you'll be paired with a Forward Deployed Engineer. A great candidate will be someone who loves creating order out of ambiguity and making customers feel like they’re in great hands.

Requirements

  • 3–5 years of work experience in consulting, or in customer facing roles at a SaaS company
  • Experience juggling multiple deployments/projects at once
  • Exceptional written and verbal communication skills — you can make complex concepts easy to understand
  • Comfort operating in a fast-changing, resource-constrained startup environment
  • Empathy for customers combined with a bias toward action

Nice To Haves

  • Strong blend of technical aptitude (comfortable with product configuration, data workflows, and basic troubleshooting) and commercial acumen (understanding customer business goals and how they tie to ROI)
  • Creating enablement resources (guides, videos, templates)

Responsibilities

  • Lead onboarding projects for new customers, ensuring timely and successful product adoption
  • Run engaging kickoff calls, training sessions, and Q&A meetings
  • Identify opportunities to partner with customers to deliver new product or project based consulting engagements
  • Build and maintain onboarding materials: playbooks, quick start guides, how-to videos, and FAQs
  • Track progress against onboarding milestones and proactively address roadblocks
  • Partner closely with forward deployed engineering, sales, product, and support to ensure a seamless handoff and customer experience

Benefits

  • Direct impact on customer satisfaction and retention
  • Opportunity to see how the latest AI is being applied to solve high value problems
  • Work with a hyper talented team with experience from other winning teams like AppDirect, Carta, C3 AI, and Ramp
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