Deployment Strategist

Valon Mortgage • New York, NY

80d • $105,000 - $162,000 • Hybrid

About The Position

Valon is rolling out its AI-powered platform to large enterprise clients in a highly regulated, operationally complex industry. As a Deployment Strategist, you'll be at the center of this transformation-on the ground, with customers, helping bridge the gap between our cutting-edge technology and real-world operational success. This is a hybrid role that blends strategy, product thinking, business operations, and technical problem-solving. You'll work directly with enterprise clients, translating complex needs into scalable workflows, troubleshooting issues in real time, and partnering with internal engineering and product teams to ensure that deployments succeed-not just technically, but organizationally. You'll spend time onsite during critical moments, deeply embedding with users, understanding nuanced challenges, and guiding implementation. This is an impact-driven, high-ownership role for someone who thrives in ambiguous environments and wants to help build something lasting.

Requirements

• Experience in consulting, business operations, customer success, operations, or other fast-paced environments requiring structured problem solving and strategic communication.
• Strong analytical thinking-you're comfortable breaking down ambiguous challenges and identifying the levers that matter.
• Execution mindset-you own problems end-to-end and bring urgency to delivering outcomes, not just analysis.
• Technical curiosity-you don't need to write production code, but you're eager to learn tools like SQL, Python, and workflow platforms to get the job done.
• Clear, confident communication, especially with cross-functional teams and external stakeholders.
• Willingness to travel and embed with customers (~25-50%), especially during high-impact deployment phases.

Nice To Haves

• Familiarity with enterprise software deployments, workflow design, or implementation strategy.
• Experience working in regulated, operationally intense industries (e.g., financial services, healthcare, real estate).
• Exposure to AI, automation, or decision-support tools, even if it's not core to your past work.
• Comfort navigating legacy systems, manual workflows, and customer environments that aren't 'tech-first.'

Responsibilities

• Support and manage the rollout of Valon's platform across multiple client workstreams, driving adoption, usability, and long-term value.
• Understand customer workflows, craft solutions that account for real-world constraints, and partner with forward-deployed engineers to build novel solutions - not just idealized specs.
• Build relationships with customer stakeholders. Be present, thoughtful, and solutions-oriented during all phases of deployment. Enable overall deployment success through close partnerships with clients.
• Translate ground-level learnings into actionable feedback for our internal product and engineering teams. Help shape the evolution of our platform.
• Build internal playbooks, deployment tools, and reusable processes to scale future rollouts.

Benefits

• Compensation: competitive salary of $105,000-$162,000 with a meaningful stake in the company via equity, and 401k plan.
• Health & well-being: we'll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits.
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback.
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
• Generous time off: flexible paid time off, sick days, and 11 company holidays.
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Number of Employees: 251-500 employees