Deployment Strategist, Public Sector

Salesforce • Washington, DC

134d

About The Position

At Salesforce, we believe technology should serve the greater good—powering mission outcomes, stewarding taxpayer resources, and enabling innovation at speed and scale. We are seeking a Deployment Strategist to join our elite Public Sector team and play a pivotal leadership role, focused on driving the successful adoption and strategic implementation of Salesforce solutions for our mission-critical work across the U.S. Department of Defense, Intelligence Community, Aerospace & Allied Nations. The Deployment Strategist is a trusted advisor and the primary front-facing contact for our most strategic national security and allied defense programs. This role is less about hands-on technical execution and more about solutioning, strategic oversight, and executive relationship management. You will work directly with mission owners to help define and steer their Salesforce strategy and roadmap, bridging their strategic needs with our cutting-edge capabilities across AI, enterprise business systems, analytics, and logistics. A Deployment Strategist will deeply understand our customers' most complex business problems, facilitating workshops, like agent design and jobs-to-be-done, to craft innovative and impactful solutions that leverage our Salesforce platform. You will be instrumental in addressing organizational readiness for AI adoption, guiding customers through the necessary changes to maximize their investment.

Requirements

• 5+ years of experience in strategic solutioning and oversight of cloud-based technology deployments.
• Understanding of the Salesforce platform and ecosystem.
• Experience leading and overseeing deployments of AI/LLM technologies.
• Exceptional ability to confront open-ended problems in unstructured, ambiguous environments.
• Demonstrated entrepreneurial spirit and a 'get-things-done' attitude.
• Excellent collaboration and communication skills, with the ability to explain complex concepts to non-technical stakeholders.
• Proven experience managing executive customer relationships in a strategic advisory or consulting role.
• Demonstrated AI consulting abilities from experience in conversation design and responsible AI practices.
• Experience working in or adjacent to secure environments.
• Ability to travel 25-50% of the time.

Nice To Haves

• Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies.
• Background in defense/aerospace industries or operational military/logistics experience.
• Familiarity with IL5/IL6/CNSS #1253 requirements or deployment to classified environments.
• Experience with Salesforce Data Cloud and/or Agentforce platform.
• Experience developing conversational AI solutions within regulated industries.
• Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist).
• Knowledgeable across Salesforce CRM (Service, Sales, and Marketing Clouds).
• Experience with AI/ML concepts beyond LLMs, such as natural language processing.

Responsibilities

• Lead the analysis and strategic design of Salesforce solutions for our U.S. Department of Defense, Intelligence Community, Aerospace & Allied Nations customers.
• Synthesize complex business challenges into clear, actionable solution architectures and strategic deployment plans.
• Provide comprehensive oversight for the successful deployment of Salesforce solutions, ensuring seamless integration with existing customer infrastructure.
• Monitor project progress, identify potential roadblocks, and strategically guide the optimization for long-term reliability, scalability, and security.
• Serve as the primary front-facing contact for Salesforce deployments, building and nurturing strong, trust-based relationships with high-level government personnel and key customer stakeholders.
• Design and lead interactive facilitation and workshopping sessions to collaboratively define optimal AI solutions.
• Act as a primary technical advisor, providing expert guidance and presenting results and proposals that drive measurable value and adoption.
• Assess customer organizational readiness for AI adoption and guide them through necessary process transformations.
• Serve as a vital feedback loop between customers and internal product/engineering teams.

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees