Deployment Engineer

Tantalus

133d

About The Position

Tantalus is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid – from the substation to the EV charger located behind the meter. We offer smart grid solutions across multiple levels: intelligent connected devices, communications networks, data management, enterprise applications and analytics. This position offers a competitive salary plus variable compensation based on performance targets and business objectives. Tantalus also offers generous benefits, including medical, dental and vision plans, healthcare and dependent care flexible spending accounts and paid time off. The Deployment Engineer is a member of the Customer Experience team and is responsible for assisting the team in deploying, operating, maintaining, and troubleshooting for Tantalus customers. The Deployment Engineer will be the primary technical interface between the Customer Experience and Sales departments in ensuring customers are set up for success.

Requirements

• Diploma in information technology or higher.
• 4+ years of experience in a customer service or technical support role.
• Must understand Oracle database architecture, data modeling and design principles.
• Must be familiar with basic database administration tasks such as backup and recovery.
• Experience with Unix/Linux command line and shell scripting, primarily Bash.
• Working knowledge of IP networking including TCP/IP, FTP, SSH, firewall.
• Virtual Machine/Environment experience (VMWare ESXi, HyperV).
• Cloud hosting experience (Oracle Cloud Infrastructure, AWS, etc.).
• Experience in the development, maintenance and updating of in-house automation tooling is an asset.
• Knowledge and previous experience with a support ticket/issue reporting system is an asset.
• Knowledge and experience with Salesforce.com is an asset.

Nice To Haves

• Experience working to analyze, troubleshoot, debug, investigate, and to present the results.

Responsibilities

• Troubleshoot and solve problems across the TUNet technology set, including embedded hardware and software, RF and IP communications networks, database, Linux back-end, web front-end, and service interfaces.
• Upgrade and patch TUNet software on customer systems.
• Configure and maintain billing exports.
• Provide periodic support to supervise or monitor the introduction of new products in the field.
• Review and prioritize open cases, escalating as required.
• Collaborate to develop, establish, and improve processes and procedures related to Tantalus’ technical knowledge base, online community, and other documentation.
• Perform miscellaneous scripting tasks periodically.
• Travel to customer sites may be required for support work and/or personal training.
• Participate in an after-hours support call program approximately 2 weeks/quarter.
• Perform other duties as assigned.

Benefits

• Medical, dental and vision plans.
• Healthcare and dependent care flexible spending accounts.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees