Deployment Assessment Program (DAP) Manager

VIGILINT•Morrisville, NC

35d•$70,000 - $120,000•Onsite

About The Position

VIGILINT is a unique medical operations company that provides advisory, planning, logistics, medical operations, and crisis management services to high-net-worth individuals, Fortune 500 companies, and government clients. The nature of our clientele and the type of work we engage in demand unparalleled excellence, handled with the utmost discretion. VIGILINT’s team is tight knit. Our world-class physicians, subject matter experts, and operational staff work side-by-side to solve complex medical emergencies around the globe. The work is fast-paced and different every day. Employees are empowered to lean in, work creatively, and collaboratively to find new solutions to emerging problems. This is a unique opportunity for a mission-driven professional with a blend of clinical expertise, military experience, and operational discipline. We are seeking a "unicorn" to own, execute, and grow our flagship Deployment Assessment Program. As Manager, you will not lead a team; you will be the central pillar of the program itself. This is a hands-on role for a self-starter who thrives on direct ownership and tangible results. You will drive the program's success from start to finish, empowered with the autonomy and resources to make a significant impact, all while being backed by a deeply supportive, matrixed organization.

Requirements

Must be a U.S. citizen.
Must possess or be able to obtain a Secret Security Clearance
Clinical Professional: background as a Registered Nurse (RN), Physician Assistant (PA), or Nurse Practitioner (NP) with an active license.
Military Veteran: Direct experience with the military, ideally with an understanding of deployment cycles and related health and wellness programs.
Strong program management and administrative skills, with a proven ability to manage complex processes and deadlines independently.
Poised and confident interacting with a range of audiences, from executive-level clients to program participants.
Mission-Driven Self-Starter: Proactive, thrive on autonomy, and are motivated by the opportunity to own your work and its outcomes from beginning to end.
Proficient in Microsoft Office Suite and electronic medical record management systems.
Skilled in coordinating and administering meetings using digital communication platforms (e.g., Zoom, Teams).
Strong written, verbal, and presentation communication skills.
Excellent interpersonal and organizational abilities, including attention to detail and the ability to manage multiple priorities effectively.
Demonstrated ability to work independently and collaboratively in a fast-paced environment.
Ability to perform under pressure and meet tight deadlines; flexibility to work extended hours when required by operational tempo.
Adheres to all VIGILINT policies, procedures, and compliance regulations (internal and external).

Nice To Haves

Bachelor's degree in healthcare, business administration or relevant work experience
Project Management Experience
Salesforce and EMR Experience

Responsibilities

Lead all aspects of the Deployment Assessment Program (DAP).
Drive program success through direct, hands-on implementation of all operational phases, from client onboarding to service delivery and reporting.
Execute all facets of the program lifecycle, acting as the central point of execution with support from across the VIGILINT team.
Serve as the primary clinical and administrative point of contact, building trusted relationships with deployers, decision-makers and ensuring an exceptional experience for every program participant.
Represent VIGILINT and the program with professionalism and expertise at client meetings, industry conferences, and trade shows to drive program growth and identify new opportunities.
Continuously identify and implement process improvements to enhance efficiency, client satisfaction, and operational excellence.
Collaborate seamlessly with our leadership, marketing, government programs, and client services teams to ensure the program is fully supported and aligned with company goals.
Interprets business challenges and identifies opportunities to improve DAP processes, tools, and outcomes.
Coordinates with cross-functional teams to ensure timely and effective execution of all DAP activities.
Oversees completion of required training and medical readiness documentation for all medical staff prior to deployment.
Manages scheduling and logistics in collaboration with Program Management Office (PMO) and other departments.
Communicates directly with the PMO team to ensure coordination of travel requirements no later than 45 days before deployment.
Synchronizes all DAP updates across departments and ensures information accuracy and timeliness.
Awareness of equipment requirements.
Tracks and verifies personnel' medical status and records in the EMR to ensure deployment readiness.
Conducts regular audits of Personally Identifiable Information (PII) for accuracy and compliance.
Reviews standard operating procedures (SOPs) and policies to maintain detailed knowledge of DAP requirements.
Properly handles and maintains confidential records in compliance with VIGILINT privacy standards.
Prepares and delivers regular updates, at Team and PMO meetings.
Contributes to the Monthly Contract Status Report by providing accurate DAP metrics and status updates.
Participates in cross-departmental meetings to ensure program alignment and effective communication.
Supports the VIGILINT mission by accomplishing additional duties as assigned.