Deployment Architect (NorthEast Ohio)

Hippocratic AI

3d • Onsite

About The Position

We are seeking a dynamic and experienced forward-deployed Deployment Architect to drive the integration and deployment of our advanced AI agents as an embedded partner within client healthcare systems. In this role, you will partner directly with customers to deeply understand their operational workflows, identify and translate their technical requirements into effective AI-powered conversations, and guide them through setting up integrations and deploying agents. As a forward-deployed Deployment Architect, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI’s solutions. You will serve as the technical backbone of our client relationships. From defining integration requirements to building and launching conversational AI agents that enhance patient care, you will have a pivotal impact on our product, customer success, and ultimately, patient outcomes.

Requirements

• Bachelor's or Master's degree in Computer Science, Business or a related field
• Minimum of 5 years of experience in healthcare implementation or product management.
• Minimum of 5 years of experience integrating with enterprise EHRs (Epic, Cerner, Athena, etc.) or payers / digital health companies.
• Proven ability to cultivate strong customer relationships and deliver exemplary product support.
• Demonstrated proficiency in translating external stakeholder needs into internal product requirements.
• Comfortable operating autonomously in a client-embedded role.

Nice To Haves

• Comfortable reading and debugging Python.
• Start-up experience preferred.

Responsibilities

• Customer Workflow Discovery: You will spend multiple days onsite at the customer every week - working to understand their pain points. Partner with customers to analyze and document their operational workflows, translating these into integration specifications and AI conversation designs.
• Integration Architecture: Define, document, and drive the technical architecture required to connect our solutions with client EHR systems, CRMs, population health tools, and other relevant platforms.
• AI Agent Design & Deployment: Design, customize, and deploy modular, scalable AI agents that align with the customer’s unique needs and use cases.
• Technical Project Leadership: Lead and manage the technical post-sale implementation process, acting as the primary technical contact and ensuring a seamless deployment.
• Cross-Functional Collaboration: Work closely with engineering, product, machine learning, clinical, and sales teams to develop solutions to meet our customers’ needs.
• Tooling & Process Automation: Develop reusable tooling, playbooks, and repeatable frameworks to improve implementation scalability and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees