Deployed Support Specialist Mid

TEKsystems•Honolulu, HI

3d•$35 - $39•Onsite

About The Position

Job Responsibilities: - Knowledgeable engineer in the field of Ethernet and IP data engineering with 4 plus years’ experience as a Network Technician. - Position requires a high level of project coordination skills to manage the execution of maintenance activities and network outages. - Fundamental understanding of the OSI Model is required. - Experience must include operational support, and configuration of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment. - Knowledge of network protocols such as OSPF, BGP, and EIGRP is a Plus. - Knowledge and experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and WAN Accelerators and associated technologies is highly desirable. - You will be part of a Team of Network Technicians and Engineers. Overview of Duties: - Handled outage and maintenance tickets servicing more than 20000 users across more than 12 sites since March 2016 through onsite and remote troubleshooting assistance for layer 1 – 3 issues, hardware installations of new and upgraded routers, switches, McAfee intrusion prevention systems, Aruba wireless controllers, Riverbed Steelhead WANX’s, device configurations and reconfigurations, and LAN/WAN outage recovery. - Troubleshooting outages and resolve network related issues. - Local element for COMSEC – given briefings on troubleshooting TACLANES, Trained to re-key the TACLANES. - Install and upgrade network devices and components. This includes switches, routers, and network monitoring devices. - Expected to understand, implement, and follow processes in accordance with current policies and procedures. Performed escalation and additional tasks as directed. - Investigated, resolved, documented, and reported the cause and corrective actions in the Incident Management System for all incidents assigned by the Service Desk. Qualifications • Knowledgeable engineer in the field of Ethernet and IP data engineering with 4 plus years’ experience as a Network Technician • Position requires a high level of project coordination skills to manage the execution of maintenance activities and network outages • Experience must include operational support, and configuration of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment • Secret Security Clearance is required (will upgrade to Top Secret) • The ideal candidate will have a passion for excellence and continual improvement, combined with an entrepreneurial spirit, strong written and oral communication skills, strong interpersonal skills, innovative thinking in a fast-paced, ever-changing environment • Strong customer service and communication is necessary to ensure customer satisfaction and network reliability • Other evidence of intellectual, technical, business accomplishments, and related technology leadership experiences will be considered • Cisco CCNA (within 6 months) and Security+ required

Requirements

Knowledgeable engineer in the field of Ethernet and IP data engineering with 4 plus years’ experience as a Network Technician
Position requires a high level of project coordination skills to manage the execution of maintenance activities and network outages
Experience must include operational support, and configuration of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment
Secret Security Clearance is required (will upgrade to Top Secret)
The ideal candidate will have a passion for excellence and continual improvement, combined with an entrepreneurial spirit, strong written and oral communication skills, strong interpersonal skills, innovative thinking in a fast-paced, ever-changing environment
Strong customer service and communication is necessary to ensure customer satisfaction and network reliability
Other evidence of intellectual, technical, business accomplishments, and related technology leadership experiences will be considered
Cisco CCNA (within 6 months) and Security+ required

Nice To Haves

Knowledge of network protocols such as OSPF, BGP, and EIGRP is a Plus.
Knowledge and experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and WAN Accelerators and associated technologies is highly desirable.
Problem-solving and troubleshooting skills in severs and Cisco devices

Responsibilities

Handled outage and maintenance tickets servicing more than 20000 users across more than 12 sites since March 2016 through onsite and remote troubleshooting assistance for layer 1 – 3 issues, hardware installations of new and upgraded routers, switches, McAfee intrusion prevention systems, Aruba wireless controllers, Riverbed Steelhead WANX’s, device configurations and reconfigurations, and LAN/WAN outage recovery.
Troubleshooting outages and resolve network related issues.
Local element for COMSEC – given briefings on troubleshooting TACLANES, Trained to re-key the TACLANES.
Install and upgrade network devices and components. This includes switches, routers, and network monitoring devices.
Expected to understand, implement, and follow processes in accordance with current policies and procedures. Performed escalation and additional tasks as directed.
Investigated, resolved, documented, and reported the cause and corrective actions in the Incident Management System for all incidents assigned by the Service Desk.