Department Training Manager
About The Position
Job Description • STYLE Service Training – Facilitates department specific STYLE service training. • Compliance Training – Responsible for the coordination and facilitation of department specific compliance training. • Onboarding of New Hires – Responsible for the development and facilitation of an effective onboarding experience for newly hired team members. • If department uses Homework, quizzes, or tests to measure knowledge and retention, administering, updating, and grading these tools. • Develops and leads VBriefs upon request. • Performs needs analysis, compiling and assessing data, and conferring with management to determine the training needs within the department. • Develops course curriculum and implements new/revised training programs, seminars, and workshops. Selects or develops teaching aids, such as handouts, visual aids, demonstration models, and reference works. As needed, customizes materials for a gaming environment. • Maintains records of training activities and team members’ progress. • Performs weekly updates on training for management review. • Performs miscellaneous clerical functions and special projects as assigned. • Greets the Guest with a smile, and works collaboratively with all Viejas Team Members to develop and maintain a positive relationship. • Responds to inquiries Team Members, and Guests referring more complex questions to the appropriate resource. • When on the casino floor, assists Guests. • Maintains knowledge of current marketing promotions and/or special events. • Attends and participates in meetings as required. • Ensures that work area is clean, safe, secure, and well maintained. • Follows company and departmental policies and standard operating procedures. • Complies with applicable governmental laws and regulations. • Establishes and maintains professional working relations with internal and external guests. • Oversees training for new hires and any retraining for existing members of the team.
Requirements
- Bachelor's degree or equivalent on the job experience.
- 1 - 3 years of related experience in conducting/developing training content.
- Experience working with all levels of management and Team Members.
- Excellent written, verbal, and interpersonal communication skills.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Strong guest service skills and attention to detail.
- Strong relationship building.
- Excellent time/project management and organizational skills with ability to handle multiple projects.
- Must be a self-starter and able to adjust to change.
- Ability to work a flexible schedule to accommodate company and Team Members’ needs.
Nice To Haves
- Experience coaching and providing feedback to Team Members, a plus.
- Bilingual in Spanish a plus.
Responsibilities
- Facilitates department specific STYLE service training.
- Responsible for the coordination and facilitation of department specific compliance training.
- Responsible for the development and facilitation of an effective onboarding experience for newly hired team members.
- Administering, updating, and grading Homework, quizzes, or tests to measure knowledge and retention.
- Develops and leads VBriefs upon request.
- Performs needs analysis, compiling and assessing data, and conferring with management to determine the training needs within the department.
- Develops course curriculum and implements new/revised training programs, seminars, and workshops.
- Selects or develops teaching aids, such as handouts, visual aids, demonstration models, and reference works. As needed, customizes materials for a gaming environment.
- Maintains records of training activities and team members’ progress.
- Performs weekly updates on training for management review.
- Performs miscellaneous clerical functions and special projects as assigned.
- Greets the Guest with a smile, and works collaboratively with all Viejas Team Members to develop and maintain a positive relationship.
- Responds to inquiries Team Members, and Guests referring more complex questions to the appropriate resource.
- When on the casino floor, assists Guests.
- Maintains knowledge of current marketing promotions and/or special events.
- Attends and participates in meetings as required.
- Ensures that work area is clean, safe, secure, and well maintained.
- Follows company and departmental policies and standard operating procedures.
- Complies with applicable governmental laws and regulations.
- Establishes and maintains professional working relations with internal and external guests.
- Oversees training for new hires and any retraining for existing members of the team.
Benefits
- Retirement 401(k) with company match
- Medical, Dental, Vision Benefits (80% paid by Viejas)
- Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
- Accident, Critical Illness & Disability Insurance Available
- Employee Assistance Program
- Bonus Eligibility for all Team Members
- $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
- Unlimited Chiropractor Benefit with $10 co-pay
- Gym Membership Reimbursement
- Viejas Pit Stop Fuel Discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
