Department Supervisor

H&M Group•Hickory, NC

3h•Onsite

About The Position

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. At H&M, our purpose is to liberate fashion for the many, shaping a new world in Fashion to unleash self-expression. As an H&M colleague, you’re encouraged to be yourself & more, taking on new responsibilities from day one, learning skills for life, and finding new ways to make big dreams come true. The company is committed to fostering a culture of inclusion and belonging.

Requirements

An emerging leader who enjoys taking responsibility
Ambitious
An effective communicator
Supportive
An analytical solution finder
Capable of working with numbers and managing statistics
Achievement-oriented, motivated by performance and competition to be truly customer centric

Responsibilities

Supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
Representing yourself and the H&M brand positively during customer interactions
Being aware of and taking responsibility for your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them
Ensuring customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Ensuring correct routines in fitting room and checkout, including transaction, returns and exchanges
Ensuring all admin routines for both people and operations are handled in a correct way
Keeping up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
Ensuring your team provides product and fashion knowledge as well as other relevant information during customer interactions
Retaining and sharing your knowledge and skills with the Store team
Collaboration, planning & teamwork with in-store Visual Merchandiser team
Giving & receiving feedback with your colleagues to learn, develop & support each other
Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
Ensuring all procedures, routines, and legal requirements in all areas of the store are followed
Securing a clean and tidy sales floor and back of house including stockroom areas
Ensuring high fashion quality, visual and commercial product presentation, with good garment care
Securing good stock levels and providing input on allocation to Area team
Ensuring the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
Upkeeping & following best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Securing a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
Responsible for opening & closing of store daily

Benefits

Access to Colleague Resource Groups (CRGs)
Access to a large global talent community, where career growth and aspirations have no limits
Comprehensive benefits inclusive of health insurance
Wellness and family support programs
Company match retirement plan
Paid leave programs
Paid time off, including a community day to serve your local community
Employee discount at H&M, & Other Stories, and COS
Attractive benefits with extensive development opportunities around the globe
Staff discount card, usable on all our H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound)
Included in our H&M Incentive Program – HIP
25% Staff Discount
Medical, Pharmacy Vision and Dental Coverage
Employee Assistance Program
Vacation, Wellness, Holiday and Parental Pay
401K
Commuter Benefits
Health and Dependent Care FSA
Additional Voluntary Benefits