About the position
As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.
Responsibilities
- Support the total OMNI customer experience in the store, ensuring visual and commercial curation according to global guidelines.
- Represent yourself and the H&M brand positively during customer interactions.
- Be aware of and take responsibility for your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them.
- Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
- Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
- Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
- Ensure all admin routines for both people and operations are handled in a correct way.
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
- Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
- Retain and share your knowledge and skills with the Store team.
- Collaborate, plan & work as a team with in-store Visual Merchandiser team.
- Give & receive feedback with your colleagues to learn, develop & support each other.
- Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
- Secure a clean and tidy sales floor and back of house including stockroom areas.
- Ensure high fashion quality, visual and commercial product presentation, with good garment care.
- Secure good stock levels and provide input on allocation to Area team.
- Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally.
- Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools.
- Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store.
- Update & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc).
- Responsible for opening & closing of store daily.
Requirements
- Ambitious and enjoys taking responsibility.
- Effective communicator.
- Supportive and an analytical solution finder.
- Capable of working with numbers and managing statistics.
- Achievement-oriented and motivated by performance and competition.
- Customer-centric.
Benefits
- 25% Staff Discount
- Medical, Pharmacy Vision and Dental Coverage
- Employee Assistance Program
- Vacation, Wellness, Holiday and Parental Pay
- 401K
- Commuter Benefits
- Health and Dependent Care FSA
- Access to Colleague Resource Groups (CRGs)
- Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off.
