Department Supervisor (Route Drivers)

Element Materials Technology • Fort Wayne, IN

19d

About The Position

Element Fort Wayne has an opportunity for a Field Services Department Supervisor/Route Coordinator . The Department Supervisor is a key member of the field services department and is responsible for daily route planning as well as management of the warehouse and testing supplies. The Department Supervisor oversees at least eight field technicians across three laboratory locations and is directly responsible for ensuring that samples are collected and returned to the laboratory on time. In addition to route planning and staff supervision, the Department Supervisor must be able to properly collect and handle client samples when field service needs require on route assistance with sample pickup or collection. Lastly, the department supervisor will routinely field calls and emails from internal and external customers.

Requirements

• Strong computer skills, including proficiency in word processing and spreadsheet software
• Ability to lift <50 lbs. often and > 50 lbs. on occasion and stand on feet for long periods of time
• Ability to work primarily alone and make independent decisions during the course of the work day
• Proven and recognized ability to provide accurate and timely status reports to internal and external customers
• Excellent communication skills and telephone etiquette
• HS diploma or GED certificate required.
• Candidates must possess their own means of transportation to commute to and from the laboratory.
• Company vehicles must be left onsite after hours

Nice To Haves

• College or vocational school coursework preferred.
• Experience in laboratory setting is a plus

Responsibilities

• Adhere to, support and follow all Element safety guidelines
• Daily/weekly route planning for field technicians
• Ensure customer satisfaction through daily interaction with field technicians and execution of operational job
• Understand customer needs in order to translate and deliver desired customer result
• Project management, employee development, discipline, other transactional duties associated with this role

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees