Department Secretary

Trinity Health•Springfield, MA

11d•Onsite

About The Position

Mercy Medical Center a member of Trinity Health of New England is looking for a Department Secretary to join our Operating Room team. The Per Diem Department Secretary is responsible for providing exceptional customer service to all patients and clients in the operating room and perioperative services department and is responsible for the coordination of clerical /administrative tasks and dept activities. The Department Secretary provides cooperative support and assistance to promote smooth operation of the department including scheduling, greeting clients, answering phones and assists in billing. Assists in other areas of Perioperative Services providing coverage in reception, client intake, scheduling and recovery. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

Education: High School diploma or general equivalency diploma (GED) required.
Preferably 1 -2 years' experience in healthcare
Excellent computer abilities.
Excellent written, oral communication and customer service skills.
Familiarity with medical terminology.
Excellent organizational skills with the ability to follow written and verbal directions with multiple steps.
Ability to work collaboratively and efficiently within a team treatment model.
Ability to manage multiple phone lines simultaneously.

Responsibilities

Greets callers and visitors, determines nature of their business, and provides appropriate information.
Operates a multi-line telephone system. Answers callers/visitors’ questions
Responsible for scheduling emergency surgeries according to the existing daily schedule
Coordinates changes in the OR schedule with other departments (Recovery, ASU, Radiology, Emergency and IN Patient units).
Works collaboratively with other departments to ensure any changes in the OR scheduled time are communicated
Maintains proficiency with office computer systems.
Performs clerical duties and data entry duties in a fast paced environment