Department & Practice Liaison - Midtown
About The Position
The Patient Care Experience at NewYork-Presbyterian Hospital Make a lasting impact on patients at NewYork-Presbyterian as a Department and Practice Liaison. Join a dynamic and supportive team dedicated to providing exceptional customer service to our diverse local community. As part of our contact center support team, you'll play a crucial role in delivering care with passion and compassion to the individuals and families we serve. Explore this opportunity to contribute to a transformative healthcare experience! Department and Practice Liaison – Midtown The Department & Practice Liaison serves as the primary point of contact between practice staff and the contact center. In this vital role, you will gather regular feedback from departments and physician practices within your assigned areas. You will also facilitate the dissemination of information and communications from contact center leadership to these departments, ensuring clear and consistent communication between enterprise and contact center operations. Additionally, the Liaison is tasked with building and fostering relationships with customer leaders, collaborating on knowledge sharing, referencing, and promoting best practices both internally and externally. This role involves conducting market analysis to stay attuned to community business needs and trends, further aiding in relationship development. This is a full-time position based out of our corporate office in Midtown Manhattan and will work full-time Monday through Friday.
Requirements
- Bachelor’s degree or equivalent work experience
- At least 4 years of experience in customer-facing roles
- Strong proficiency in project management, with a focus on executing technical and operational activities alongside cross-functional teams
- Exceptional analytical and problem-solving skills, with a demonstrated ability to resolve issues swiftly and collaborate in complex, interdisciplinary environments
Nice To Haves
- Prior experience in practice management
- Previous experience in account management, relationship building, or communications
- Proven ability to collaborate effectively, build rapport, and establish credibility with leadership and colleagues across various teams
Responsibilities
- Serve as the primary point of contact between practice staff and the contact center.
- Gather regular feedback from departments and physician practices within your assigned areas.
- Facilitate the dissemination of information and communications from contact center leadership to these departments, ensuring clear and consistent communication between enterprise and contact center operations.
- Build and foster relationships with customer leaders, collaborating on knowledge sharing, referencing, and promoting best practices both internally and externally.
- Conduct market analysis to stay attuned to community business needs and trends, further aiding in relationship development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
