Department Manager

Petco-posted 4 months ago
Full-time • Entry Level
Gilbert, AZ
5,001-10,000 employees
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The Operations Leader – Merchandise is responsible for operational execution within the Pet Care Center, through the lens of Petco’s vision of 'Healthier Pets. Happier People. Better World.' The Operations Leader - Merchandise promotes and ensures the efficient and effective merchandising and inventory management operations of the Pet Care Center. This leader ensures all merchandise is accurately received, priced, stocked and backroom is maintained per Petco operational standards. This leader ensures the store achieves the Petco established goals and metrics. They are responsible for training, developing, supporting operations scheduling and supporting a high-performing team that delivers top-line sales growth, manages shrink, as well as assists in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures.

  • Utilize business acumen to measure, analyze and diagnose business trends and implement business improvement plans.
  • Support the implementation and execution of Inventory Management through training and coaching partners.
  • Support the implementation and execution of Merchandising Management to include Brand Standards, Pricing, Planogram Accuracy, Door to Floor, and Ad Set.
  • Process register transactions to create a great experience for each guest.
  • Be proficient within the selling model and support guest interactions as needed.
  • Implement and execute Omni Channel through training and coaching partners.
  • Ensure the health, proper handling and welfare of all animals according to policies and procedures.
  • Adhere to and promote established safety procedures and maintain a clean, safe environment.
  • Ensure that the backroom and equipment is organized and maintained according to Operating Standards of Excellence.
  • Perform routine housekeeping tasks to maintain the store's appearance.
  • Train and develop partners on proper receiving, processing and stocking procedures.
  • Abide by and implement all company policies and procedures.
  • Ensure Return to Vendor and Hazardous Waste processed are managed per Petco policy.
  • Ensure that the store is opened and/or closed in accordance with established policies and procedures.
  • Accountable as Leader on Duty for supporting the guest experience and Pet Care Center execution.
  • Train, coach, and develop Pet Care Center operations partners in partnership with the sales team.
  • Promote a positive leadership culture of teamwork, inclusion, and collaboration.
  • A high school diploma or its equivalent required; some college level business/management courses preferred.
  • 1 or more years of management experience or the equivalent is required, with 2 or more years preferred.
  • Must be licensed to operate a motor vehicle.
  • Proficiency in communication skills, organizational skills, and computer skills required.
  • Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis and problem-solving skills.
  • Experience in the pet industry or retail management.
  • Strong guest service skills and the ability to instruct others.
  • Equal Opportunity Employer
  • Career development opportunities
  • Employee discounts
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