Department Manager Starbucks-Fort Worth, TX

Tom Thumb • Fort Worth, TX

391d

About The Position

The Starbucks Manager is responsible for ensuring exceptional customer service and maintaining high-quality product standards within the Starbucks department. This role involves overseeing daily operations, managing inventory, training staff, and ensuring compliance with company policies and safety regulations. The manager plays a key role in creating a positive customer experience while also focusing on profitability and operational efficiency.

Requirements

• Strong communication and interpersonal skills.
• Good understanding of overall company practices and Starbucks Department policies and procedures.
• Ability to frequently reach, lift, and maneuver objects of varying dimensions and weights up to approximately 40 lbs.
• Knowledge of basic mathematics and weights and measures.
• Ability to stand for long periods of time.

Nice To Haves

• Experience in a managerial role within a retail or food service environment.
• Knowledge of product variety, standards, perishability, product handling, sanitation, labeling, and department policies and procedures.

Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly customer service.
• Assists customers by making product suggestions and filling special orders.
• Answers and responds to incoming calls appropriately.
• Receives and appropriately resolves customer complaints and reports to Store Director as needed.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom, and one-on-one customer interaction.
• Oversees and assists with all department duties such as preparation, brewing, and serving food items.
• Implements proper and efficient product preparation and packaging techniques.
• Uses and operates related equipment such as kitchen utensils, conventional and microwave ovens, coffee grinder, coffee machine, espresso machine, blenders, printers, and pallet jacks.
• Maintains hot and cold foods to company standards.
• Brews coffee and tea.
• Operates electronic cash register to total customer's final bill.
• Accepts payment and makes correct change for customers.
• Maintains case cleanliness and visual appeal.
• Responsible for ensuring the proper cleanliness, sanitation, and appearance of Starbucks area and equipment.
• Ensures temperatures are maintained in all phases of preparation, display, and storage.
• Schedules, supervises, trains, and assigns duties to department employees.
• Plans daily operations, monitors production process following company procedures and profitability.
• Prepares sales and inventory reports.
• Controls inventory to ensure adequate product quantity, quality, and freshness.
• Stocks and rotates product.
• Maintains and organizes cooler.
• Builds displays, rotates, and discards outdated or spoiled product.
• Monitors employee productivity and evaluates overall performance.

Benefits

• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food and Beverage Retailers
• Education Level: No Education Listed