Department Manager - RTW And Accessories

Brobston Group • New York, NY

451d

About The Position

The Department Manager for RTW and Accessories at Brobston Group is responsible for leading luxury retail store operations in New York, focusing on the Apparel & Accessories department. This role requires a deep understanding of luxury retail, exceptional people management skills, and a proven ability to meet and exceed sales targets. The manager will oversee daily operations, manage a diverse team, drive sales planning, and ensure an unparalleled customer experience while maintaining the store's visual aesthetics.

Requirements

• Minimum of 7 years of experience as People Manager in luxury retail, with a strong background in managing high-end stores or boutiques.
• Proven track record of meeting and exceeding sales targets, with experience in category management (apparel, jewelry, accessories).
• In-depth knowledge of retail metrics and KPIs, with the ability to analyze and interpret data to drive performance.
• Strong leadership and team management skills, with experience in mentoring and developing a diverse team.
• Excellent interpersonal skills, with the ability to inspire and motivate staff.
• A deep commitment to providing exceptional customer service, with experience in managing relationships with VIP clients.
• Ability to create a welcoming and luxurious shopping environment.
• A keen eye for detail with experience in maintaining and enhancing the visual aesthetics of a luxury retail space.
• Strong understanding of day-to-day store operations, inventory management, and operational efficiency.
• Ability to handle operational challenges swiftly to ensure a smooth-running boutique.
• Strong communication skills, both verbal and written, with the ability to interact effectively with clients, team members, and senior management.
• Highly organized, with the ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Set and distribute sales targets across various categories, including designer apparel and accessories.
• Monitor and ensure that the boutique categories meet or exceed their sales goals, implementing strategies to drive performance.
• Develop and execute comprehensive sales plans that align with the categories' objectives.
• Conduct regular sales reviews, analyzing performance metrics and adjusting strategies to optimize results.
• Oversee the daily operations of the store, ensuring that all processes are running smoothly and efficiently.
• Manage inventory, ensure stock levels are maintained, and handle any operational issues that arise to ensure a seamless customer experience.
• Ensure compliance with company policies and procedures, including health and safety standards.
• Ensure the category sales associate delivers an unparalleled luxury customer experience, maintaining the highest standards of service.
• Foster relationships with VIP clients, providing personalized attention to enhance customer loyalty and retention.
• Oversee the visual aesthetics of the category store, ensuring that all displays and merchandise are presented to the highest luxury standards.
• Collaborate with visual merchandising teams to implement seasonal and promotional displays that attract and engage customers.
• Lead, mentor, and develop a diverse team, fostering a collaborative and performance-driven environment.
• Conduct regular training sessions to ensure staff are knowledgeable about products, sales techniques, and customer service best practices.
• Manage staff schedules and ensure the boutique is adequately staffed to meet customer needs.
• Prepare and manage daily, weekly, and monthly reports, providing insights into sales performance, customer trends, and inventory management.
• Use data to identify opportunities for improvement and develop action plans to address any issues.
• Manage and nurture relationships with VIP clients, ensuring they receive personalized service and attention.
• Use CRM tools to track customer interactions, preferences, and purchase history, enhancing the customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed