Department Manager IV - C5 Research

Cleveland Clinic

4d • Onsite

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Department Manager for the C5 Research Group (Cleveland Clinic Coordinating Center for Clinical Research) oversees daily operations, budgeting, and workflow management while ensuring compliance with quality assurance and regulatory standards. This role requires strong expertise in clinical research regulations (including FDA and GCP) and is responsible for maintaining audit readiness, leading internal quality reviews, managing SOP development and training, and collaborating across teams to support high-quality, compliant research operations. A caregiver in this role works days from 8:00 a.m. – 5:00 p.m.

Requirements

• Bachelor’s Degree in Health Administration, Business Administration or a related field and six years of supervisory or management experience OR Master’s Degree and five years of experience
• Manual dexterity sufficient to operate office equipment.
• May require extended periods of sitting, standing and walking.
• Must be able to walk to attend meetings; must have normal or corrected vision to normal range.
• Ability to clearly communicate by phone and in person.
• May occasionally lift up to 25 pounds.
• Follows Standard Precautions using personal protective equipment as required for procedures.

Nice To Haves

• Healthcare experience
• Strong background in regulations and FDA
• Hands-on experience driving audit readiness in complex research environments
• Managed or contributed to clinical research studies, including protocol development, study oversight, or data analysis
• Experience leading quality assurance or compliance activities

Responsibilities

• Manage department personnel and operations, including staffing, training, workflow analysis and performance management.
• Manage staffing to ensure appropriate allocation and compliance with goals and objectives.
• Monitor quality and financial performance.
• Ensure compliance with government health regulations, JCAHO guidelines, quality requirements and customer service standards.
• Recommend enhancement and cost saving strategies.
• Resolve interdepartmental issues to ensure consistency in quality, procedure and policy application.
• Develop, monitor and implement programs to enhance customer service, enhance skills and improve scope of service.
• Participate in managers meetings and relevant committees as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees