Department Manager Floral - Forney, TX

Andronico's Community Markets • Forney, TX

296d

About The Position

The Department Manager Floral position in Forney, TX, is responsible for maintaining an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly customer service. The role involves assisting customers with product suggestions, engaging in suggestive selling, and responding to customer inquiries and complaints. The manager will oversee daily operations, monitor production processes, and ensure product freshness and selection. This includes planning for special occasions, managing inventory, and preparing floral designs to company standards.

Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
• Assists customers by making product suggestions.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom, and one-on-one customer interaction.
• Answers and responds to incoming calls appropriately.
• Receives and appropriately resolves customer complaints and reports to Store Director as needed.
• Takes special orders from customers by telephone or in person.
• Orders balloons, helium tanks, plants, flowers, related merchandise, accessories, and supplies.
• Ensures product freshness and selection.
• Monitors and responds to special occasion merchandising requirements, sales trends, ad or seasonal promotions, and customer feedback.
• Plans daily operation, monitors production process following company procedures and profitability.
• Upgrades plants, makes bows, inflates balloons, and prepares bouquets.
• Prepares floral designs to Company standards.
• Follows and maintains department standards and requirements such as floral upgrades, balloon upgrades, and candy arrangements.
• Assists designers and sales employees in completing their tasks.
• Monitors employee productivity and evaluates overall performance.
• Understands opening and closing department procedures.
• Schedules, supervises, trains, and assigns duties to department employees.
• Trains employees on store policies, sales, and record-keeping procedures.
• Responsible for ensuring proper code dating for all products within the department.
• Initiates personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions.
• Prepares sales and inventory reports.
• Implements correct product preparation techniques.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating product.
• Adheres to product temperature and storage guidelines and follows proper packaging techniques.
• Processes administrative paperwork and maintains accurate department records.
• Controls shrink and cost.
• Complies with all workplace safety rules and regulations.
• Ensures safety, cleanliness, and sanitation of work area, cooler, equipment, and display area.
• Implements emergency procedures in the event of equipment and computer software malfunctions.

What This Job Offers

• Job Type: Full-time