Department Manager- Cafe

Barnes & Noble Education, Inc. • FL

83d

About The Position

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager in the Cafe. In the Cafe you will lead and direct team members within the cafe in the preparation of drinks and food and in increasing customer loyalty and sales. You will be a subject matter expert for your department, but also remain knowledgeable of other operational areas to provide outstanding customer service throughout the store.

Requirements

• 2+ years’ experience in a retail service setting as a manager or a graduate of the Best Seller Program.
• High school diploma/GED required.
• Previous food handling experience preferred.
• High-energy, friendly personality, with strong communication skills.
• Outstanding customer service skills.
• Basic reading, writing and accounting skills required.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Support all store operations and departments in partnership with the management team.
• Manage daily activities of the cafe by leading and training team members to service customers.
• Ensure the availability, freshness, and quality of products.
• Drive sales and promotions.
• Provide outstanding customer service and enforce safe food handling and loss prevention practices.
• Ensure the cleanliness and maintenance of the cafe.
• Spend the majority of your time in the cafe preparing food/drinks and modeling exceptional customer service.
• Assign work and provide focused direction to café team members.
• Resolve customer issues and complaints, escalating to senior management when necessary.
• Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards.
• Manage the inventory, stock, and rotation of perishable items.
• Operate equipment, troubleshoot breakdowns, maintain supplies and perform preventive maintenance.
• Replenish customer service stations, order/receive supplies or products, and take out trash.
• Assist with processing sales transactions and/or with training team members to complete transactions.
• Conduct regular meetings with team to provide feedback on sales and upcoming promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED