Department Lead

Forty-Niner Shops•Long Beach, CA

18h

About The Position

Under the direction of the Operations Manager, the Operations Lead is responsible for overseeing the verification of merchandise and the stocking of textbooks.

Requirements

A High School Diploma or GED is required for this position, with an Associate degree or higher strongly preferred.
Some prior experience in a bookstore or retail warehouse environment is required.
The employee should demonstrate exceptional attention to detail and possess a basic working knowledge of computers and Microsoft Office applications, including Word, Excel, and Outlook.
The employee must have the ability to follow written and verbal instructions, particularly those related to safety procedures, and communicate effectively in English in both written and oral forms.
Strong interpersonal and communication skills are required, along with a customer service-oriented mindset.
The role demands the ability to develop and maintain effective working relationships with a diverse population of staff, students, and co-workers while demonstrating cooperative behavior.
Additionally, good leadership skills and the ability to work collaboratively in a team environment are essential.
The ability to understand and comply with University and Beach Shops policies and procedures is required.

Responsibilities

Conduct audits and inspections across divisions.
Investigate and communicate with appropriate departments on shipment/order issues.
Provide outstanding guest service and demonstrate thorough knowledge of Beach Shops products and services.
Coordinate department activities to ensure operational efficiency and compliance with policies.
Research and summarize findings for specials projects.
Assist with planning and implementation of process enhancements.
Write routine reports, prepare files for system uploads, and ensure accuracy of all paperwork.
Help plan, set up, and tear down for special events; represent the store at campus functions and make on-campus deliveries.
Oversee the stocking and layout of textbooks/course materials, including signage, shelf tags, and pallet stacking.
Maintain cleanliness and organization of operational areas.
Other duties as assigned, reasonably within the scope of the job
Lead warehouse staff in receiving, logging, verifying, pricing, stocking, and storing merchandise efficiently and accurately.
Assist with training and guiding staff, support staff planning for peak work periods.