Department Lead (Key Holder)

Ace Hardware • Seekonk, MA

149d

About The Position

The Department Lead manages overall operations within a specific department and the achievement of company goals and directives. The Department Lead also takes an active responsibility in opening and closing duties.

Requirements

• Previous retail experience required
• Hardware experience preferred
• High School or GED equivalent. Completion of NHRA Advanced Course in Hardware Retailing recommended

Responsibilities

• Provide positive representation of the store
• Proactively assist customers in solving problems
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store
• Provide a friendly, outgoing demeanor; work well with customers as well as associates
• Ensure all calls and pages are answered promptly, courteously and effectively
• Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration
• Possess excellent product knowledge and knowledge of store layout and location of products
• Responsible for opening and closing the store 2-3 times a week
• Oversee projects specific to their department and assist with special projects within the store
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor sales areas
• Ensure that weekly price changes and label updates are completed timely and accurately
• Assist in checking in, stocking and delivery to customers of all merchandise within the store
• Operate forklift or other lift machinery
• Perform all other duties as assigned
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability
• Assist with merchandise resets throughout the store
• Assist to ensure all signage is current in the store
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising
• Lead by example; be approachable by all associates and customers
• Participate in store meetings
• Communicate any merchandising, cost control or sales ideas to the Store Manager for follow up
• Prepare and challenge yourself for future advancement

Benefits

• Accelerated growth opportunity for those looking to quickly advance their careers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees