Department Hourly Supervisor (2201)

About the position

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview: The Department Hourly Supervisor performs all functions related to operational job duties in addition to supervising associates in a given work area or areas as assigned.

Responsibilities

• Ensure that safe workplace behaviors are consistently taught, emphasized, and practiced.
• Assist in fostering team pride to uphold orderliness and maintain facility housekeeping standards.
• Provide hands-on direction to colleagues in the fulfillment center to ensure their contribution aligns with established levels of service, accuracy, and productivity.
• Conduct training, cross-training, and certification for colleagues across operational areas as needed.
• Identify training gaps and collaborate with managers to address them through retraining.
• Support the development of hourly colleagues and actively promote the growth of high-performing team members.
• Offer guidance on daily operations to ensure seamless coordination between different areas, maintain cleanliness and organization, and prioritize personal safety.
• Prioritize open and continuous communication, ensuring all team members are well-informed.
• Conduct daily team meetings to facilitate communication.
• Acknowledge and celebrate individual and team achievements through positive reinforcement.
• Encourage colleagues to contribute suggestions for process and culture improvement, and advocate for their implementation.
• Demonstrate strong reliability and dependability.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Requirements

• Candidates with a High School Diploma or equivalent are encouraged to apply.
• Ability to provide effective guidance and supervision to associates while fostering a positive team environment.
• Strong verbal and written communication skills to ensure clear instructions, facilitate teamwork, and maintain open dialogue with team members.
• Capacity to conduct training sessions, cross-train colleagues, and support the ongoing development of team members.
• Skill in coordinating daily operations, maintaining cleanliness and organization, and prioritizing tasks to meet productivity standards.
• Ability to identify issues, analyze situations, and implement effective solutions to improve operational efficiency.
• Proficiency in using computers and handheld technology to access instructional documents, track productivity, and communicate with team members.
• Resourceful self-starter who can work independently and take initiative to address challenges as they arise.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match to invest in your future
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement