Department Hourly Supervisor (2102)

Macy's Jobs • Portland, TN

206d

About The Position

The Department Hourly Supervisor performs all functions related to operational job duties in addition to supervising associates in a given work area or areas as assigned.

Requirements

• High School Diploma or equivalent.
• Ability to provide effective guidance and supervision to associates while fostering a positive team environment.
• Strong verbal and written communication skills to ensure clear instructions, facilitate teamwork, and maintain open dialogue with team members.
• Capacity to conduct training sessions, cross-train colleagues, and support the ongoing development of team members.
• Skill in coordinating daily operations, maintaining cleanliness and organization, and prioritizing tasks to meet productivity standards.
• Ability to identify issues, analyze situations, and implement effective solutions to improve operational efficiency.
• Proficiency in using computers and handheld technology to access instructional documents, track productivity, and communicate with team members.
• Resourceful self-starter who can work independently and take initiative to address challenges as they arise.

Responsibilities

• Ensure that safe workplace behaviors are consistently taught, emphasized, and practiced.
• Assist in fostering team pride to uphold orderliness and maintain facility housekeeping standards.
• Provide hands-on direction to colleagues in the fulfillment center to ensure their contribution aligns with established levels of service, accuracy, and productivity.
• Conduct training, cross-training, and certification for colleagues across operational areas as needed.
• Identify training gaps and collaborate with managers to address them through retraining.
• Support the development of hourly colleagues and actively promote the growth of high-performing team members.
• Offer guidance on daily operations to ensure seamless coordination between different areas, maintain cleanliness and organization, and prioritize personal safety.
• Prioritize open and continuous communication, ensuring all team members are well-informed.
• Conduct daily team meetings to facilitate communication.
• Acknowledge and celebrate individual and team achievements through positive reinforcement.
• Encourage colleagues to contribute suggestions for process and culture improvement, and advocate for their implementation.
• Demonstrate strong reliability and dependability.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees