Department Director - ENT Tufts Medical Center

Tufts Medicine•Boston, MA

1d•Onsite

About The Position

Tufts Medical Center is a world-renowned academic medical center that has been providing exceptional care across New England for over two centuries. Our clinicians are dedicated to delivering innovative, patient-centered care every day, from our primary care to our Level I Trauma Center to our leading heart transplant program and over 100 specialties and services. We are also the principal teaching hospital for Tufts University School of Medicine and a leading research institution that conducts game-changing medical and health policy research. Location: Onsite Tufts Medical Center Job Overview This role leads operational excellence by meeting financial, volume, and experience targets across assigned sites. The Director oversees staff responsible for tactical, communication, operational, and workflow activities within the ENT Department, and is accountable for planning, prioritizing, and directing team responsibilities. Based at the Tufts Medical Center but with oversight of multiple locations, the team includes ENT staff, audiology, voice, and other ancillary service staff (speech language pathology). Goals are achieved through effective management of direct and indirect reports. The Director collaborates closely with clinical and practice plan leadership to ensure high-quality patient care. Key responsibilities include streamlining operations through standardization, developing staff through coaching, and managing the implementation of new care models in partnership with the Chair and other departmental leaders.

Requirements

Master’s degree in Healthcare or Business Administration.
Completion of Administrative Fellowship including high impact projects, collaborate with senior executives, and develop a comprehensive understanding of how healthcare organizations function OR Three (3) years of progressive leadership growth in the healthcare industry.
Computer literacy including familiarity with Microsoft Office (Word, Excel, PowerPoint, Outlook), relational databases (Access), and comfortable learning new computer applications.
Excellent interpersonal and customer service skills including excellent interpersonal and telephone skills.
High degree of tact is necessary due to frequent interaction with patients, physicians, and insurance companies.
Strong business skills, including understanding of health care expenses, billing, revenue, and reimbursement models and how they affect business plans.
Analytic and quantitative skills are needed to design and produce financial and clinical reports to make resource-planning decisions.
Excellent organizational skills required with attention to detail.
Knowledge of medical terminology.
Ability to work independently with a minimum of supervision in routine matters.
Ability to maintain sensitive and confidential medical information.
Strong budgeting, financial planning, and monitoring expertise.
Self-motivated.
Ability to prioritize work and be flexible with work assignments.

Nice To Haves

Seven (7) years of progressive leadership growth in the healthcare industry.
Experience in administrative role within applicable department(s).

Responsibilities

Plays a lead role in and collaborates with Medical Staff Leadership for the development of the annual business plan for the Service Line that will foster the achievement of established goals for market share, budget, revenue and patient visits.
Serves as an effective liaison with Medical Staff Leadership and key management and staff throughout the Medical Center system, to foster collaborative efforts for the most efficient integration and utilization of resources for the achievement of the Service Line goals.
Collaborates with department leadership to ensure efficient business operations at physician practice offices and the smooth integration with hospital business operations, to effectively support the achievement of the Service Line business plan.
Develops, recommends, and administers physician’s financial incentive programs to foster continual improvements in meeting established goals.
Maintains an accurate sense of the market, identifies under-served needs, and suggests, researches and recommends corresponding viable Service Line Services programs, expansion opportunities, etc.
Collaborates with External Affairs to develop and carry out marketing and/or public relations programs to enhance the Medical Center’s image within relevant healthcare communities as a surgical services provider of choice.
Working in collaboration with medical staff leadership, identifies and utilizes appropriate statistical measures, and ensures or produces meaningful reports that enable medical leadership to make clinical process decisions, and monitor and continually improve clinical processes.
Develops and utilizes appropriate statistical and financial performance measures and produces meaningful reports that enable management to make good operational decisions and monitor and continually improve performance.
Develops and administers programs to foster a high level of patient/customer satisfaction.
Oversees the finances of the Service Line, to help develop appropriate revenue and budgetary goals and to ensure that the goals are met.
Provides budgeting and cost containment management for capital expenditures, operational expenses, etc.
Works with the Medical and hospital leadership to develop programs consistent with organization’s mission statement.
Develops and implements strategies to position the Service Line to be competitive in a managed care environment.
Serves as representative of the Service Line at community functions, educational seminars and professional meetings.
Manages all operational facets of the Service Line services programs including procurement of equipment, the licensing requirements, clinical research trials, etc.
Ensures the efficient utilization and development of personnel resources through programs for effective selection, training and development, and morale.
Coordinates and monitors the Quality Improvement programs for the Service Line.
Assures compliance with all accreditation and regulatory agencies including JCAHO standards, through documentation consistent with scoring guidelines.
Advocates the mission, philosophy and core values of the service line ensuring consistency with the hospital’s mission statement.
Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment.
Hires, motivates, and supervises personnel.
Identifies and recommends appropriate performance metrics and benchmarks.
Analyzes trends impacting volume at both the in-patient and outpatient level and makes recommendations to foster the programs’ continued success.
Develops and implements marketing plans to promote programs to other facilities.
Ensures efficient, appropriate facilities, support services such as information services, equipment maintenance, etc.