Department Coordinator

DH Pace-posted 1 day ago

Full-time • Entry Level

Springfield, MO

1,001-5,000 employees

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DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence. Overhead Door Company of Springfield™, a DH Pace Company, Inc., is seeking to hire a Department Coordinator in our Springfield, MO office who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
Run, review and manage department reports to ensure department is meeting customer expectations and commitments.
Assist with billing paperwork and meeting customer billing document requirements
Create and maintain service tickets to ensure service dates are met.
Work with estimating team to provide service quotes when required.
Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
Provide accurate work orders and picking lists to the warehouse for inventory pulling
Other responsibilities as assigned

High School diploma or equivalent.
Must have excellent communication skills and focused on customer service.
Must have good time management skills, be organized, and have the ability to multi-task.
Experience using Microsoft Office Suite (preferred)
Experience in the door industry (preferred)
Experience in a dispatch or other high volume administration field is a plus but not required.
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Experience using Microsoft Office Suite (preferred)
Experience in the door industry (preferred)
Experience in a dispatch or other high volume administration field is a plus but not required.

Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
and more!

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Department Coordinator

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