Department Clerk 1

Dauphin County • Harrisburg, PA

13d • $33,280

About The Position

Dauphin County Domestic Relations is currently accepting applications for the full-time, day shift position Department Clerk 1 (phones). The employee in this entry level position operates a centralized telephone switchboard system. Job duties include answering and transferring a large volume of incoming telephone calls by using a standardized phone script, responding to general inquiries by the public, providing clerical support, such as data entry through a statewide computerized database and mailing requested paperwork. To ensure adherence to standards and schedules prescribed by Federal, State and County authorities.

Requirements

• High School Diploma or equivalent
• Experience in office environment to include computer experience, and with a concentration on client interaction and customer service or comparable work in sales environment.
• Previous experience in a professional office environment
• Must have adequate knowledge of computer skills
• Be capable of operating general office machines
• Favorable background check is required.

Responsibilities

• Answering and transferring a large volume of incoming telephone calls by using a standardized phone script
• Responding to general inquiries by the public
• Providing clerical support, such as data entry through a statewide computerized database and mailing requested paperwork
• Ensure adherence to standards and schedules prescribed by Federal, State and County authorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED