Department Assistant

Trinity Health•Hartford, CT

About The Position

Saint Francis Hospital a member of Trinity Health of New England is looking for a Department Assistant to join our Maternal Fetal Medicine/OBGYN Ultrasound Department . The Department Assistant is responsible for providing exceptional professional customer service to all patients and clients of the Department. The Department Assistant is also responsible for maintaining patient flow within the Department. Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Requirements

High School diploma or general equivalency diploma (GED) required.
Preferably 1 -2 years' experience in healthcare
Excellent computer abilities.
Excellent written, oral communication and customer service skills.
Familiarity with medical terminology.
Excellent organizational skills with the ability to follow written and verbal directions with multiple steps.
Ability to work collaboratively and efficiently within a team treatment model.
Ability to manage multiple phone lines simultaneously.

Nice To Haves

Associate's preferred
Bilingual English / Spanish Preferred
Previous skills in utilizing EMRs including EPIC

Responsibilities

Greets and communicates with patients via in-person or phone in a courteous and professional manner identifying themselves and the Department
Responsible for scheduling appointments, check-in and patient registration
Prepares patient charts
Conducts initial patient interviews to obtain Insurance and billing information
Manages communication to outside and internal physicians’ offices
Manages all incoming phone calls to ensure that accurate and efficient communication is facilitated and presented in a positive manner.
Maintains responsibility for general clerical support functions of department to ensure efficient utilization of time.