Department Assistant - Sleep Lab - Norwalk, CT

Norwalk Hospital Association•Norwalk, CT

31d•$17 - $31•Onsite

About The Position

Provides administrative support to the Sleep Disorder Center and assists the Medical Directors of the Center as well as the attending physicians and Sleep Fellows. Manages the patient registration, appointment systems, medical records, billing and patient tracking systems. Collects, analyzes, and presents statistical & financial data. Responsible for the completion of "Special Projects" for the Sleep Center as assigned by the Medical Director. Performs secretarial duties, correspondence, dictation, transcription, conference calls, scheduling, & travel arrangements. Uses professional interpersonal skills when dealing with the patients, families, physicians and hospital medical staff on a daily basis. Excellent computer and communication skills.

Requirements

Excellent computer and communication skills.
HS GRAD/EQUIVALENT

Responsibilities

Provides office support including but not limited to: typing, preparing spreadsheets, phone coverage, filing, copying, coordination of supply orders, mailing, mail distribution. Maintains master file of employee medical department-related forms & templates.
Provides administrative support to the Sleep Center Director, Attending Physicians, Sleep Fellows, and APRNs, including monitoring schedules and patient throughput for clinical professional staff, and assistance with setting up rooms for conferences. Maintains sleep center calendar.
Manages on-line scheduling of patients via Enterprise software application. Resolves scheduling conflicts based upon schedule protocol and by consulting the clinical staff. Initiates continuum of care by assuring timely scheduling for patient follow-up visits. Follows up on all cancellations and no-shows to assure patient availability and compliance.
Processes departmental invoices. Prepares and transmits all intake evaluations and final reports for referring and primary physicians, patients and patient's family.
Obtains prior approvals and precertifications for all clinic visits. Greets patients, completes demographic information, verifies insurance eligibility, ensures that all patients are acknowledged, registered with the Sleep Center.
Educates patients and family with regard to testing requirements and procedures. Familiarizes patients and family with the testing environment. Issues patient clinical questionnaires; arranges for appropriate type of testing with Physician's office.
Ensures continuum-of-care for patients. Triages patients to the appropriate clinician. Schedules appointments for follow-up visits, referrals as needed.
Assures that patients leave with any necessary paperwork, forms, records, prescriptions, etc. and that the clinical staff have completed all record entries prior to the patient leaving.
Conducts inquiries with insurance providers, managed care organizations, and physician offices to arrange Polysomnography protocols.
Consults service protocol book for specific service requirements. Displays a thorough knowledge of each protocol; familiarizes patients with protocols prior to testing.
Prepares charts for new patients; retrieves and organizes existing patient records.
Inputs patient registration data into Eclipsis and coordinates accounts with Patient Registration & Billing for clinicians.
Organizes and manages medical records, including retrieval, interim, permanent storage.
Transmits insurance carrier approval requests regarding specialist referrals and approvals for certain diagnostic studies. Assures that all insurance prior authorizations are complete for Sleep Center procedures.
Manages billing and record reconciliation for all services performed in the Sleep Disorders Center in order to maximize income for the Center. Responsible for computer entry, coordinating billing accounts numbers with Patient Registration, and assisting the ICD-9 coder in the Medical Records office.
Prepares and maintains medical record release forms, signed patient consents, medication reconciliation records for all Sleep Center patients. Ensures all such records are current and accurate. Calls in scripts for ordered for patients.
Manages Enterprise database for physician referrals, employee visits, etc., to monitor patient progress from intake through diagnosis, treatment & follow-up. Generates reports to Medical Director staff to chart and analyze growth of the Center.
Maintains insurance database, retains and updates all information.
Assists in a wide variety of project work including: acquisition of data, database development/formatting, presentations-charts-graphs.
Collects, analyzes, and presents ongoing statistical data pertaining to patient census. Collaborates with Sleep Center Supervisor to optimize staff utilization, supporting the Center's business function.
Collaborates with senior management to support strategic initiatives for growth; includes maximizing patient satisfaction.
Spearheaded the development of revised charting format and archiving system for Sleep Center files.
Coordinates Insomnia Program, supporting the Medical Director of the Insomnia Center.
Coordinates the Pediatric Program, supporting the Pediatric Sleep Director.
Performs other duties as assigned.
Fulfills all compliance responsibilities related to the position.