Department Assistant - Pulmonology - Requisition #785182

Oaklawn Hospital • Marshall, MI

94d

About The Position

The Department Assistant in Pulmonology handles administrative duties within a medical office and performs clerical duties to maintain an organized healthcare office, allowing medical staff to focus on patient care. This role also maintains a line of communication between the patient and clinical staff.

Requirements

• Must be at least 18 years of age.
• Associate's degree or equivalent formal education is preferred.
• Excellent telephone, written communication, and interpersonal skills.
• Ability to prioritize multiple tasks while maintaining focus and effectiveness.
• Excellent analytical and problem-solving skills.
• Experience with data extraction from multiple information systems.
• Proficiency in a variety of computer software programs and/or systems.
• Experience using email, electronic calendar, word-processing, and spreadsheets.
• Ability to work independently.

Responsibilities

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing goals and objectives.
• Answers incoming calls and routes to proper destination, creates appointments, and messages on patient's behalf.
• Greets and checks in patients and visitors; assists patients with registration and scheduling.
• Processes incoming mail and faxes.
• Prepares Electronic Medical Record by scanning necessary documents.
• Inventories, orders, and maintains all office supplies.
• Assists patients to complete documents such as intake and insurance forms.
• Directs patients when necessary.
• Confirms current patient information and ensures that the proper physician is listed.
• Verifies insurance eligibility.
• Contacts patients prior to visit for confirmation of visit, co-insurance, and copay.
• Collects copay and outstanding balances on patient accounts.
• Assists with quality assurance initiatives.
• Updates patient demographics including insurance information and scans insurance card into chart.
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Coordinates scheduling of incoming referrals.
• Schedules high tech imaging appointments.
• Communicates with the clinical staff to ensure all appropriate patient information is gathered.

What This Job Offers

• Industry: Hospitals
• Education Level: Associate degree