Department Administrative Assistant, Tutoring (FT), CFRN13453PEER

College of DuPage

85d • $20

About The Position

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions. College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Requirements

• High school graduate required.
• Minimum one (1) year of previous office experience.
• Proficiency in written and spoken English required.
• Experience working well in a fast-paced, service-oriented office required; proven ability to prioritize work required.
• Perform multiple, detail-oriented tasks with constant interruptions required.

Nice To Haves

• Associate Degree in Office Technology preferred.
• Experience working with underrepresented and disabled individuals preferred.
• Experience with conflict resolution preferred.
• Problem solving skills a plus.

Responsibilities

• Provide administrative assistance to Tutoring Services.
• Provide administrative assistance to the Tutoring Coordinator in planning and coordinating Tutoring Program activities.
• Alert the Coordinator on any service needs.
• Represent Tutoring Program when the Coordinator is unavailable.
• Provide day-to-day program support which includes assisting students with forms completion, scheduling appointments, answering phones, word processing, data entry, etc., to fulfill program objectives.
• Serve as initial resource person for departmental questions and problems.
• Orient tutors working face-to-face and online regarding computer software and recordkeeping aspects of their position.
• Assist tutors in fulfilling duties and responsibilities; maintain schedules.
• Enter data into complex scheduling and tracking software and assist in monitoring the software.
• Assist in monitoring program usage by students.
• Distribute surveys and tabulate results.
• Assist in preparing reports.
• Help maintain up-to-date mailing lists and databases.
• Assist with mass mailings.
• Design and distribute program publicity and advertisements.
• Maintain confidential materials and files.
• Assist in obtaining student usage data to determine staffing needs for future terms.
• Maintain a nightly check to verify tutors' record keeping.
• Advise the Coordinator of discrepancies.
• Establish and implement new job-related procedures on an on-going basis due to increased responsibilities.
• Provide appropriate support to the Tutoring and Academic Support Center, as needed, including assisting students in determining the one or more services in the Tutoring and Academic Support Center which meet their needs.
• Other related duties as assigned.

Benefits

• Paid time off
• Tuition discounts for employees and dependents
• Medical, dental, vision effective the first day of employment
• Retirement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED