Denver Certified Field Service Technician II

Scientific Games•Englewood, CO

26d

About The Position

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary The Certified Field Service Technician II is responsible for the assembly, preventative maintenance, training, and service on Lottery and Gaming equipment both in our facility and at the customer location. This position will provide day-to-day maintenance of our Lottery and Gaming equipment. The Tech may train at retail location to provide them understanding of equipment usage and functionality. This position will travel to retail and casino locations and may require overnight trips to different site locations.

Requirements

Associates degree in related field or equivalent experience
Thorough understanding of all areas of computer software and hardware technologies
Must have strong communication, group presentation and interpersonal skills
Ability to convey thoughts, ideas and training materials to all participants.
Excellent customer service skills
Ability to compile and analyze statistical information
Ability to quickly learn and understand new technologies
Must possess a valid driver’s license for the state in which you are based
Advanced mechanical assembly skills
Strong problem solving and resolution skills
Ability to lift 30 lbs
Ability to work in a team-office environment
Ability to operate office equipment, but not limited to, personal computer and telephone
Ability to sit, stand, bend, stretch at a minimum of 50% of the time for any or all of the movements described
Must have a high school diploma or equivalency.
Years of experience < 1 year

Nice To Haves

Bilingual a plus

Responsibilities

Stage, assemble, and maintain all lottery equipment in accordance with the Field Service Standards and procedures.
Ability to perform extensive field repair functions with little or no supervision on SCIQ Lottery and Gaming equipment
Ability to perform diagnosis for scheduled and unscheduled service calls
Ability to interact with customers, retailers, and management
Ability to train retail employees on the functionality on all lottery equipment
Ability to adapt to a fast paced environment
Ability to operate a smart services phone
Ability to be accountable and response to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies
Ability to communicate problems with management
Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance to the Field Service Protocol
Ability to complete site surveys from a field service perspective as well as a marketing placement aspect
Ability to learn and have an understanding of our Instant Product line
Ability to learn and have an understanding of our Gaming products at each casino
Ability to assist the retail location with any questions or concerns they have with our equipment
Ability to communicate any new features, games, or product that is supported
Ability to perform vehicle management on their company-provided vehicle
Ability to maintain an acceptable driving record in accordance to SG’s Motor Vehicle Policy
Work with other departments in support of site sales and support goals
Travel to lottery and casino locations
Travel to corporate locations on an as needed basis
Other duties as assigned