Dental Treatment Coordinator
About The Position
We appreciate your interest in Western Mass Endodontics (WME) - a premier endodontic specialty practice known for precision, compassion, and a patient-first culture. Our board-certified endodontists and highly trained team deliver advanced care in a calm, professional environment where both patients and staff feel supported. We’re hiring a Dental Treatment Coordinator who excels at educating patients, coordinating care, and turning complex information into clear, confident decisions. If you love building trust, navigating insurance with ease, and keeping the day running smoothly, you’ll thrive here.
Requirements
- High school diploma or equivalent (required)
- 1+ year in a dental treatment coordinator or related front-office role (required)
- Working knowledge of ADA codes and insurance plans (PPO, HMO, Medicaid, Indemnity)
- Proficiency with dental practice software (Denticon or similar)
- Clear, confident communicator with strong organization, follow-through, and empathy under pressure
Nice To Haves
- Specialty or endodontic experience (preferred)
Responsibilities
- Guide Patients Through Care: Present treatment plans clearly and compassionately; review timelines, steps, and expectations
- Own the Financial Conversation: Verify benefits, prepare pre-auths, calculate patient portions, and explain payment options to drive case acceptance
- Keep Care on Track: Schedule procedures, coordinate follow-ups, and proactively follow up on pending treatment
- Be the Communication Hub: Liaise with referring offices, patients, and the clinical team to ensure seamless handoffs
- Handle Documentation with Precision: Capture consents, financial agreements, and policy forms while maintaining HIPAA compliance
- Elevate the Patient Experience: Anticipate needs, reduce anxiety, and ensure each visit feels organized and supportive
Benefits
- Medical, dental, vision
- 401(k) + employer match
- life & disability insurance
- 3 weeks PTO + 8 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
