Dental Treatment Coordinator
About The Position
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Manages and monitors dental status and financial compliance for Dentistry patient base. Acts as a liaison between patients and providers to ensure appropriate dental records tracking, treatment planning, financial counseling, and accounts receivable management. Responsible for seamless and timely patient movement through the treatment plan, from maintaining appointments, treatment planning, financial arrangements, and approval phase until case completion.
Requirements
- High School diploma required
- One-year customer service and/or general office experience required
- Ability to communicate effectively and professionally required
- Ability to work well in a fast-paced environment required
- Ability to work with a diverse patient and provider population required
Nice To Haves
- One year of dental or medical office experience preferred
- Equivalent combination of education, training and experience required
- Dental Experience a plus preferred
- Strong customer service skills (via telephone and in person) required
Responsibilities
- Exercising tact, initiative and independent judgment makes decision using approved Dentistry procedures regarding security of complex, high dollar, dental accounts.
- Ensures accuracy of patient schedules.
- Reviews provider schedules to ensure maximum utilization.
- Negotiates down-payments and authorizes repayment status for high dollar, complex patient plans in accordance with Dentistry policies and guidelines.
- Reviews appointment history and upcoming payment obligations to initiate patient contact for payment due reminders.
- Communicates treatment information to Billing personnel for timely submission of pretreatment estimates and insurance approvals.
- Acts as a resource to patients and care providers of Medicaid approval process and other 3rd party billing issues.
- Collaborates with all members of the dental care team to facilitate superior communication with the patient for best treatment outcomes.
- Maintains good working relationship with other Dentistry care providers, Billing and front-line staff in order to coordinate referrals and other treatments relevant to the patient┐ s overall dental treatment plan.
- Serves as primary contact to Billing personnel, care provider and/or Practice Manager or Administrator to resolve patient concerns.
- Performs check-in and check-out procedures.
- Processes payment.
- Make referrals to Social Work as deemed necessary.
- Contact referred patients, registers and schedules New Patient Referral appointments.
- Maintains knowledge of New York State & local policies, regulations and procedures related to compliance requirements.
- Responsible for Insurance Preauthorization ┐ Initiates insurance referral, verification, and/or service authorization in advance of treatment through review of dental insurance benefits and requirements.
- Performs other duties for supervisor as directed including working on special projects and working with other support staff on special projects.
- Monitors accurate time reporting procedures.
- Provides input to clinical supervisor/administrator to improve the treatment planning process and other related patient care activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
