Dental Treatment Coordinator

Riccobene Associates Family Dentistry•Colonial Heights, VA

40d•Onsite

About The Position

The Treatment Coordinator serves as an advocate and educator in creating treatment plans for dental care. The role is essential in securing treatment plan acceptance and coordination of financial resources and/or insurance requirements and billing practices. Additionally, this role assists the in greeting patients, scheduling appointments, answering phones, and other office responsibilities as required. The Treatment Coordinator exhibits an efficient, knowledgeable and positive countenance to every patient experience.

Requirements

Previous Front Office Dental experience required
Computer proficiency and the ability to learn new programs to include Microsoft Office Suite
Knowledge and experience with dental treatment plans and insurance requirements preferred
Knowledge of Microsoft office products and other dental/medical practice management software preferred.
Ability to demonstrate initiative, dependability and promptness
Ability to manage multiple activities through time management and organizational approach
Ability to work in fast paced environment
Strong written presentation and communication skills
Ability to travel between locations (if applicable)
Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities

Responsibilities

Conduct interview to understand the patient’s oral health history, concerns, and objectives
Explain the treatment plan, address patient concerns and answer any questions
Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
Build trust, and understand the patient’s objectives
Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity.
Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.
Bill dental insurance, post payments, and claim estimations as required.
Oversee and track dental benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment.
Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
Track patient accounts receivable and outstanding balances to ensure timely payment.
Assist in Practice’s collections protocol for all outstanding balances.
Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted.
Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
Greet and check patients in and out before and after treatment.
Answer incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.